IT Operations Specialist

5 days ago

Marlton, New Jersey, United States GalaxEons Full time

Job Summary

We are seeking an IT Operations Specialist to join our team at GalaxE. As an IT Operations Specialist, you will be responsible for providing planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives. You will also be responsible for Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.

Key Responsibilities

  • Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
  • Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
  • Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
  • Ensure customer service satisfaction and enable continuous improvements.
  • Oversee higher complexity operational and preventive maintenance tasks.
  • Manage complex remedial and unscheduled urgent changes.

Requirements

  • 5+ years of experience in information technology supporting Google Cloud projects.
  • Recent hands-on experience in operational production support with GCP.
  • Strong to Expert knowledge of supporting GCP including GKE workloads.
  • Knowledge of OS technologies (Windows, RedHat Linux).
  • Familiar with CI/CD tools such as GitHub, Jenkins, etc.
  • DevOps and Agile understanding.
  • Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
  • Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
  • Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.

About GalaxE

GalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.

We are committed to advancing the benefits of technology and revolutionizing change in the costs of doing business that transform companies and their ability to leap beyond the competition. We value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

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