Payroll Specialist

We are seeking a highly skilled Payroll Specialist to join our team at Workplace HCM, Inc. This individual will be responsible for managing client relationships, providing technical assistance, and ensuring timely payroll processing.

• Manage a shared client group of 200 to 300 clients, providing exceptional customer service and technical support.
• Monitor client systems, identify issues, and implement solutions to ensure seamless payroll processing.
• Manage daily payroll processes, producing timely and accurate payroll for clients.
• Maintain proper documentation of client communications, ensuring transparency and accountability.
• Proactively manage operational controls, including survey reviews, tax edits, returns, and quarter and year-end activity.
• Maintain long-term relationships with assigned clients, providing ongoing support and guidance.
• Provide backup for other specialists as needed, ensuring seamless service delivery.
• Meet daily metrics regarding client retention, phone measurements, call quality, and management of escalations.

• Excellent client services and technical support skills, with a strong ability to communicate effectively.
• One-year office experience preferred, with a proven track record of success in a similar role.
• Ability to work with different departments, prioritizing tasks and managing multiple projects.
• Exceptional verbal and written communication skills, with a strong attention to detail.
• Proficient in Windows-based software, with a willingness to learn new systems and technologies.
• Ability to excel in a fast-paced, service-oriented position, with a strong focus on customer satisfaction.

Part-time/Full-time Team Members receive both PTO and Sick Time.

Other Full-Time Benefits:

• Single coverage at 100% (Medical/Rx/Vision)
• 401k after 6 months
• Voluntary Dental & Supplemental Insurance Options
• Paid Holidays

Schedule:

Full-Time: Monday - Friday, 8:30am - 5pm