Digital Signage Customer Success Representative
4 days ago
We're looking for a seasoned Technical Support and Customer Success Agent to drive business growth and deliver exceptional customer experiences at truDigital. As a key member of our team, you'll empower clients to succeed with our digital signage solutions, ensuring seamless system performance and maximizing ROI.
About the Opportunity- As the primary point of contact for customer support inquiries, you'll provide timely and effective resolutions to complex technical challenges.
- Collaborate with cross-functional teams to develop and implement strategies that drive customer satisfaction and loyalty.
- Leverage your expertise to onboard and train new customers on our digital signage platform, ensuring they achieve their business objectives.
- Proactively monitor customer accounts, addressing concerns and requests in a timely and personalized manner.
- 2+ years of experience in a technical support, customer success, or client services role.
- Strong problem-solving skills and a logical, analytical mindset.
- Exceptional communication skills, with the ability to articulate complex ideas to both technical and non-technical audiences.
- Familiarity with digital signage technology, software platforms, or SaaS is a plus.
- Experience using CRM systems and support ticketing software (Freshdesk, Zendesk, etc.).
- Competitive salary: $70,000 - $90,000 per year, based on experience.
- Flexible work environment.
- Ongoing training and professional development.
- Health, dental, and vision insurance.
- Paid time off and holidays.
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