Technical Support Specialist
6 days ago
We're seeking a highly skilled Technical Support and Customer Success Agent to join our team at truDigital, a leader in the digital signage software industry. In this role, you'll ensure our clients have the best experience with our digital signage solutions, helping them troubleshoot issues and maximize the value of their systems.
About the Role- You will be the first point of contact for customer support inquiries via email, phone, and chat, providing exceptional service and resolving complex technical challenges.
- Collaborate with the product and engineering teams to diagnose and troubleshoot software and hardware issues with digital signage systems.
- Guide customers through step-by-step solutions to ensure smooth system performance.
- Act as a trusted advisor to customers, helping them fully leverage truDigital's product offerings to meet their business needs.
- 2+ years of experience in a technical support, customer success, or client services role.
- Excellent troubleshooting skills and a logical, problem-solving mindset.
- Strong communication skills, with the ability to explain complex issues to both technical and non-technical audiences.
- Familiarity with digital signage technology, software platforms, or SaaS is a plus.
- Experience using CRM systems and support ticketing software (Freshdesk, Zendesk, etc.).
- Competitive salary: $60,000 - $80,000 per year, based on experience.
- Flexible work environment.
- Ongoing training and professional development.
- Health, dental, and vision insurance.
- Paid time off and holidays.
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Cottonwood Heights, Utah, United States truDigital Signage Full timeAbout the RoleAs a Digital Signage Solutions Specialist, you will be responsible for providing technical support and customer success expertise to our clients. This includes troubleshooting software and hardware issues, collaborating with our product and engineering teams, and guiding customers through step-by-step solutions to ensure smooth system...
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Ansys Electronics Technical Support Expert
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Cottonwood Heights, Utah, United States truDigital Signage Full timeKey Responsibilities• Serve as the first point of contact for customer support inquiries via phone and chat• Diagnose and troubleshoot software and hardware issues with digital signage systems• Collaborate with the product and engineering teams to resolve more complex technical challenges• Guide customers through step-by-step solutions to ensure...
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Technical Service Expert
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Cottonwood Heights, Utah, United States truDigital Signage Full timeWe are seeking an experienced Technical Service Expert to join our team in providing exceptional customer experiences and solving complex technical challenges. As a key member of our support team, you will play a vital role in ensuring our clients have the best possible experience with our digital signage solutions.Job DescriptionThis is a hands-on...
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TruDigital Technical Expert
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Cottonwood Heights, Utah, United States truDigital Signage Full timeSucceed with Our Digital Signage Solutions and Become a Trudigital ExpertWe're seeking a dedicated Technical Support and Customer Success Agent to help businesses worldwide communicate more effectively through digital signage. As part of our dynamic team at truDigital, you'll provide expert guidance, support, and training to clients, empowering them to...
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