Customer Service Professional
3 weeks ago
A successful Customer Service Representative at Enterprise Holdings provides exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This role involves gaining knowledge through local training and hands-on experience with duties including customer service and administrative functions.
Salary Information
The hourly rate for this position is $17.00. Benefits include a regular weekly schedule, medical benefits, dental benefits, vision benefits, 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work.
Responsibilities
- Meet and greet customers in a friendly and timely manner.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Understand and communicate rental terms and conditions, vehicle features and other services.
- Provide directions and general assistance.
- Assist to assess condition of rental upon return.
- Process returns, check-ins and exit kiosk transactions.
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties job-related duties as assigned.
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