Retail Compliance Specialist Supply Chain Hybrid Role

2 weeks ago

Dallas, Texas, United States Fortress Building Products Full time
Job Title:

Retail & eCommerce Compliance Specialist

Department:

Global Logistics & Supply Chain

Manager:

VP, Supply Chain & Order Fulfillment

FLSA Status:

Exempt

Location:

Garland, TX (Hybrid)

Job Overview:

Fortress Building Products is seeking a Retail & eCommerce Compliance Specialist to ensure excellent service and support to retail and dot com channels.

Our Purpose:

Lead Global Change in the Way People Build and Live

Our Niche:

Innovative Building Solutions

Our Core Values:

  • Work Hard, Play Hard
  • Positive, Can DO Attitude
  • Compete & Win As A TEAM
  • Innovate & Seek Continuous Improvement
  • We Are Respectful
Essential Duties and Responsibilities:

  • Monitor and update customer portals
  • Monitor partner compliance, investigate and resolve invoice discrepancies
  • Monitor inventory levels and upload weekly inventory levels to partner portals
  • Communicate planned and actual order ship dates by customer required methods, provide tracking details
  • Partner with warehouse operations team to ensure all orders are shipped on time and in full
  • Partner with IT department to develop, test, and launch new EDI requirements
  • Partner with product development and marketing to appropriately plan for new item introductions
  • Research order exceptions and any compliance deviations
  • Ensure that customer inquiries are acted upon immediately and results communicated to an acceptable level of closure
  • Partner with Order Management and Customer Care Teams to provide timely end user and store inquiries
Supervisory Responsibilities:

None

Competencies:

  • Adaptability
  • Attention to Detail
  • Business Ethics
  • Communications
  • Cooperation
  • Customer Focus
  • Dependability
  • Problem Solving
  • Professionalism
  • Quality
  • Use of Technology
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Additional Requirements

College degree preferred in Business, Accounting, Supply Chain, or related field

Minimum of 2 to 5 years of experience in retail / big box account support

Prior experience in support of Menards, The Home Depot, and like retailers and eCommerce partners a must

Thorough understanding and experience with investigating and resolving compliance elements

Excellent analytical and problem-solving skills

Proven ability to meet challenging deadlines and assist other team members on account related projects and presentations

Excellent professional communication skills including verbal and written

Excellent time management and multi-tasking skills

Excellent computer and software skills including Microsoft Excel, Access, PowerPoint, Word, Outlook and ERP database and application use.

Experience in portal software such as Partners, EDI support such as SPS Commerce, and ERP systems such as Microsoft Dynamics Great Plains a plus.

Certificates/Licenses/Registrations

None

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment.

This role routinely uses standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers.

Specific vision abilities required by this job include close vision requirements.

Light to moderate lifting is required.

Acknowledgements:

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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