Senior Sales Executive
4 weeks ago
Job Summary
As a Senior Sales Executive at Marriott, you will serve as the on-property liaison for group sales, responsible for contracting and closing group business. You will conduct site inspections, verify business turnover, and achieve group revenue goals by up-selling opportunities. This role requires implementing the brand's service strategy, driving customer loyalty, and delivering service excellence throughout the customer experience.
Key Responsibilities
- Achieve group revenue goals by responding to incoming group/catering opportunities and up-selling each business opportunity to maximize revenue.
- Understand the overall market and know how to sell against competitors' strengths and weaknesses.
- Closes the best opportunities for the property based on market conditions and property needs.
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Partner with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
- Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
- Develops group sales revenue and operation budgets, and provides forecasting reports.
- Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
- Assists with selling, implementation, and follow-through of group sales promotions.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels, and overall satisfaction.
- Provides accurate, complete, and effective turnover to Event Management.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Conducts site inspections, as required.
- Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
- Executes and supports the operational aspects of business booked.
- Participates in and practices daily service basics of the brand.
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high-level service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process.
- Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
Requirements
- High school diploma or GED; 4 years experience in sales and marketing, guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in sales and marketing or related professional area.
Preferred
- Large group sales experience.
Benefits
Marriott International offers a competitive salary, quarterly bonus, and a comprehensive benefits package, including medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
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