IT Program Manager
2 weeks ago
Integrated Resources, Inc.;InterSources, Inc. is seeking an experienced IT Program Manager to join our team.
About the RoleWe are looking for a skilled IT Program Manager to provide expert-level support services to employees for hardware and software needs. The successful candidate will implement service improvements to support field operations, complete incident resolution at the highest levels of customer service, and standardize help request processes and approaches.
Key Responsibilities- Provide expert-level support services to employees for hardware and software needs
- Implement service improvements to support field operations
- Complete incident resolution at the highest levels of customer service
- Standardize help request processes and approaches
- Manage broadcasts and communications statewide regarding IT actions that affect employees
- Monitor Support Hub Queues for completion and dispositioning to other program areas
- Explore opportunities for process improvement
- Create and manage relationships with internal/external customers and vendors
- Assist in developing goals and objectives, then identify, measure, evaluate and report appropriate metrics for the team and individual team members
- Leadership skills that positively influence and motivate others
- Strong ability to organize, motivate, communicate, and listen to a team
- Ability to manage and mentor a tiered team of remote workers
- Experience utilizing service request software
- Experience in IT Desktop Support and/or as an IT Business Analyst
- Strong written and oral communication skills
- Strong problem-solving skills
Integrated Resources, Inc.;InterSources, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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