IT Program Manager

4 weeks ago

Richmond, Virginia, United States Genesis10 Full time
Job Title: IT Program Manager

Genesis10 is seeking an experienced IT Program Manager to join our team. As a key member of our organization, you will be responsible for managing the operational excellence process lifecycle, ensuring CTI understands, manages, and improves their processes.

Key Responsibilities:
  • Establishing consistent internal process architecture in line with Enterprise Policy and Standards
  • Ensuring complete and accurate design and full integration of all processes with linkage to best practices
  • Accountable for ensuring risk and compliance objects are met, as well as the achievement of breakthrough productivity, customer/employee satisfaction and continuous process improvements
  • Works closely with the business executive and process owners
  • Apply operational excellence mindset through simplifying, transforming and continuously improving CTI processes
  • Assess business functions and identify key business processes; ensure processes are fit for purpose
  • Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non-value add activities, and hand offs
  • Manage ongoing process performance and assess risk
  • Assess process maturity/capability and set targets
  • Understand and apply compliance requirements within design of process and controls
  • Identify controls to mitigate risk
  • Connect process with customer and employee requirements
  • Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits
  • Drive best practice and represent LOB requirements for process and participate in all process forums
  • Communicate roadmaps, changes and impacts to key stakeholders
Requirements:
  • Business or technology experience; focus in business Process Management (BPM, Six Sigma, DFSS; Lean experience a plus)
  • Working knowledge of process-based technology framework (such as Infrastructure Technology Library (ITIL) or other)
  • Demonstrated ability to think strategically and execute tactically
  • Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver results
  • Strong written and verbal communication skills, collaboration and influencing skills
  • Strong partnership and relationship management skills; ability to work across functions and organizational lines/levels
  • Ability to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quickly
  • High attention to detail
  • Demonstrated dependability and ability to act with a sense of urgency
  • Understanding of Infrastructure Technology functions and processes
  • Understanding of Technology Services and how the IT processes support the lifecycle of the services
  • Working knowledge of COBIT or other best practice (certification a plus)
  • Working experience with Process Maturity Assessments CMMI, TIPA or other best practice based on ISI/IEC 15504 standard (certification a plus)
  • Knowledge of banking technology
  • Six Sigma Green or black belt certification
Desired Skills:
  • ARIS (Architecture of Integrated Information Systems) modeling experience
Pay Range:

$45.63-$53.63

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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