Patient Service Coordinator

2 months ago


Minneapolis, Minnesota, United States Children's Minnesota Full time
About Us

Children's Minnesota is a leading pediatric health system in the United States, providing care exclusively to children from birth through young adulthood. As a not-for-profit organization, we are committed to delivering exceptional patient care and advancing pediatric medicine through research and innovation.

Department Overview

Our Cancer and Blood Disorders department is a multidisciplinary team of healthcare professionals dedicated to providing comprehensive care for children with cancer, blood disorders, and other complex conditions. We are proud to be a leader in research and quality of life initiatives for children with cancer and bleeding disorders.

Job Summary

The Patient Service Coordinator (PSC) plays a critical role in ensuring a positive patient experience by providing exceptional customer service, managing front desk operations, and supporting clinical staff. This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality patient care.

Key Responsibilities
  • Provide warm, prompt, and accurate responses to patient and family inquiries
  • Manage patient registration and check-in processes efficiently and effectively
  • Obtain accurate and complete patient demographic and financial information
  • Support clinical staff with administrative tasks and technology resources
Requirements
  • High school diploma or equivalent required
  • One year of customer service experience required
  • Medical office setting experience preferred
  • Knowledge of medical insurance preferred
Preferred Qualifications
  • Post-secondary education
  • Strong computer skills, including Microsoft Office and hospital technology systems
  • Exceptional communication and interpersonal skills


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