System Administrator

5 days ago


Washington, United States Peraton Full time
Key Responsibilities

As a Tier 2 Watch/Network Administrator, you will be responsible for:

  • Responding to incidents and Service Requests sent by Tier 1, and documenting additional information and solutions as needed.
  • Supporting the 24x7 operations of the NOC.
  • Providing Incident analysis and identification of potential problems.
  • Performing root cause analyses.
  • Performing technical refresh activities when required.
  • Resolving Service Requests and entering solutions into the Solutions database.
  • Using experience and knowledge to understand/implement potential workarounds.
  • Supporting the configuration, deployment, and management of network monitoring systems used by the technicians to ensure availability and overall performance of system and network services.
  • Accessing network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
  • Escalating Service Requests to Tier 3 or the appropriate organization required for incident resolution.
  • Communicating changes in health and performance of all designated systems.
  • Supporting the generation of reports and briefings detailing network and Unified Communication operations, including incidents, performance, health, and other analytics.
Requirements

To be successful in this role, you will need:

  • Active TS/SCI with poly or ability to pass Polygraph examination.
  • High School/GED + 9 Yrs, or Associates + 7 Yrs, or Bachelors + 5 Yrs, or Masters + 3 Yrs, or PhD + 0.
  • Information Assurance Technical (IAT) II.
  • Cisco Certified Network Associate (CCNA).
  • Experience utilizing trouble ticket systems like ServiceNow.
  • Excellent customer service, writing, and oral communication skills.
  • In-depth knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools, and services.
  • Demonstrated experience as a Network Administrator in a Network Operations center environment.
  • Ability to multitask and work in a fast-paced environment.
Salary Range: $112,000 - $179,000

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