Senior ServiceNow Technical Lead

1 week ago


College Park, Maryland, United States University of Maryland (College Park, MD) Full time
Job Summary

The Senior ServiceNow Engineer is a key technical resource for the University of Maryland, College Park, serving as a critical component of the Division of Information Technology (DIT). This position is responsible for the configuration, development, and maintenance of the ServiceNow platform, supporting various modules including Incident Management, Problem Management, Change Management, Service Catalog, Customer Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Key Responsibilities
  • Collaboration with Business Stakeholders: Work closely with business stakeholders to understand their requirements and design user-friendly solutions.
  • Complex Problem Analysis and Technical Design: Analyze complex business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform.
  • ServiceNow Customization and Configuration: Customize and configure ServiceNow applications using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts.
  • Integration with External Systems: Integrate ServiceNow with other systems and applications to ensure seamless data flow and interoperability, utilizing web services, APIs, and other integration methods.
  • Adherence to Best Practices and Governance: Follow ServiceNow development best practices and adhere to coding standards and governance guidelines, maintaining documentation of technical designs, development activities, and configuration changes.
  • Staying Up-to-Date with ServiceNow Features and Industry Trends: Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements.
  • Ensuring ServiceNow Availability: Ensure overall ServiceNow availability via good design/best practices, thorough testing, and responsiveness in root cause analysis.
  • Platform Roadmap Implementation: Partner with leadership to drive towards implementation of the platform roadmap.
  • Platform Capabilities Demonstration: Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions.
  • Work Effort Estimation: Reliably estimate work effort for self/team to enable prioritization.
Essential Position

This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.


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