Customer Service Representative

4 days ago

St Louis, Missouri, United States Stryker Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide phone support for inquiries from sales and healthcare professionals, ensuring timely and accurate responses to customer queries.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Maintain customer pricing in ERP system, including entering contracts as required.
Requirements
  • High School diploma or equivalent required; prefer Associates Degree or equivalent work experience.
  • 2 + years of work experience - required.
  • Customer/account management/professional experience - preferred.
  • Demonstrated computer skills required (e.g. ERP systems, Outlook, Access, Excel, and Word).
  • Demonstrated knowledge of the medical implant industry and hospital customer base - preferred.
What We Offer

Stryker offers a comprehensive benefits package, including health, financial, and wellbeing benefits, to support your overall health and wellbeing. Our benefits include:

  • Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
  • Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
About Stryker

Stryker Corporation is a leading medical technology company that offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker is an equal opportunity employer and welcomes applications from diverse candidates. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

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