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Healthcare Operations Manager

2 months ago

Austin Texas, United States CommUnityCare Health Centers Full time
Job Summary

We are seeking a highly skilled and experienced Healthcare Operations Manager to lead our Community Health Program. The successful candidate will be responsible for overseeing the daily activities of our team, ensuring efficient and effective delivery of patient care services.

Key Responsibilities
  • Provide direct patient care services, identifying and assisting with patient needs for social services resources and health navigation.
  • Empower patients and families to set goals and be active participants in their care, advocating for individual and community health needs.
  • Coordinate the development and implementation of program goals and objectives, working in collaboration with supervisors and managers.
  • Oversee tasks that optimize workflow, identify new protocol opportunities, and provide suggestions to continually improve processes and the patient experience.
  • Provide feedback and work collaboratively with leadership teams to improve services, offer additional services, and achieve program goals.
  • Train staff members on workflows and processes.
  • Work across disciplines and department teams to help CommUnityCare meet its organizational goals.
  • Train staff in performance of job duties, assign job tasks, and monitor task completion.
  • Ensure all staff are trained to effectively perform their required responsibilities and provided with an overview of the program's performance goals and objectives through regular communication.
  • Provide team members with additional training as needed.
  • Effectively organize training materials for new employees.
  • Oversee the daily activities of the staff to ensure the team meets department standards.
  • Answer patient care questions and provide guidance to staff.
  • Lead team huddles and create and adjust the team's monthly schedules.
  • Perform grant-related duties, including maintaining data and programmatic report outs.
  • Attend seminars and maintain licensure and/or certification requirements for continuing education and best practices.
  • Develop engaging and informative training materials for CommUnityCare staff and patient audiences.
  • Lead dynamic training sessions and presentations.
  • Seek opportunities and implement goals for own professional development.
  • Develop and maintain favorable internal relationships, partnerships with colleagues, including clinical managers, supervisors, support staff, providers, and business office staff.
  • Serve as a proactive liaison to supervisors and managers to facilitate data engagement by the expanded care teams supporting population health and value-based principles.
  • Compile data/information for reports.
  • Attend daily patient care huddles and periodic informational meetings, patient conferences, or planning sessions related to quality assurance, patient care, and other related topics within the clinic.
  • Complete all direct and indirect care documentation in a timely manner and ensure patient records are current and complete.
  • Act as a patient and family advocate to ensure that services are delivered to meet the needs of patients and families, as well as appropriate use of resources.
  • Comply with all regulatory and accreditation standards, including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures.
  • Participate in quality strategies to evaluate compliance with evidence-based guidelines, standards, and to identify opportunities to improve patient outcomes.
Qualifications
  • High School diploma or equivalent required.
  • Associate's Degree in Health or Human Services related field preferred.
  • 3 years working within a community health setting in a healthcare role or a community-based human service agency as a Community Health Worker (CHW), health educator, community outreach worker, or community organizer.