Service Advisor
4 days ago
About AAA Northern California, Nevada & Utah
We're a leading provider of automotive services, committed to delivering exceptional experiences to our members. Our team is dedicated to transforming the industry for the next century, creating members for life by unleashing the innovative spirit of our team members.
Why Work With Us?
- Competitive Pay - opportunity to participate in our discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and more
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
- Collaborative Environment We value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
Job Summary
The Service Advisor - Member Experience Specialist focuses on delivering an outstanding member experience as well as facilitating the workflow of technicians. This role encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction.
Key Responsibilities
- Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
- Accurately document repairs, diagnostic and maintenance work into our shop management system
- Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
- Sources and estimates all needed parts for repairs to customer vehicles
- Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
- Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
- Performs minimal record keeping and other administrative functions required to support the business
- Note: May require travel to different locations on an as needed basis
Requirements
- Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
- Effective organization, interpersonal and negotiation skills
- Ability to work scheduled hours as necessitated by business need
- Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
- Strong Member service focus
- Automotive/mechanical background
- Ability to drive vehicles equipped with manual transmission
- Knowledge of equipment/tool operation and diagnostic/repair procedures
Education & Experience / Licenses & Certification
- Valid driver license and acceptable driving record
- High School Diploma or equivalent certification (GED)
- 3-5 years industry experience in auto repair
- Automotive Service Excellence certification desired
Work Environment/Physical Requirements
- Ability to lift and or carry up to 40lbs
- Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
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