Reliability and Quality Engineer
3 weeks ago
TE Connectivity seeks a highly skilled Reliability and Quality Engineer to join our team. This role will be responsible for managing global strategic customer accounts, ensuring exceptional customer experience, and driving quality improvements across the Data and Devices (DND) business unit.
Key Responsibilities:
- Quality point of contact for assigned North American strategic customer accounts
- Provide voice of customer feedback to product management, engineering, and manufacturing locations regarding characteristics that can become quality or application risks to the customer
- Manage quality/reliability interactions with the customer, including regular communication and escalations
- Lead cross-functional problem-solving teams to investigate quality issues, minimize customer impact, TE PPM, and cost of poor quality, and drive timely resolution
- Influence without authority in efforts to achieve 5D/8D response time within 10 business days or less
- Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing
- Carry out global customer quality improvement strategy
- Develop solutions to a variety of complex problems
- Deliver results that directly impact achievement of department objectives
Requirements:
- Bachelor's Degree with a technical focus
- 5+ years minimum quality assurance experience working in a global capacity
- Preferred customer quality experience in the electronics industry
- Demonstrated ability to lead teams, forge solid internal relationships, and drive transformation globally
- Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000)
- I am experienced in the use of Lean, Six Sigma, Kaizen, 8D, and other advanced statistical methods, including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques
- Possesses strong leadership skills and ability to communicate and present at the executive level
About Us:
At TE Connectivity, we are committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
Salary: $98,600 - $147,800 (dependent on physical location and experience)
Benefits:
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits
Location: Middletown, PA, US, 17057
Travel: 10% to 25%
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