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Bellperson (On-Call) - Hospitality Team Member

2 months ago

Honolulu Hawaii, United States Hilton Garden Inn Waikiki Beach Full time

Job Summary:

The Bellperson (On-Call) is a vital member of our hospitality team, responsible for ensuring a seamless and welcoming experience for our guests. As a Bellperson, you will be the first point of contact for guests upon arrival and departure, and will be responsible for loading and unloading luggage, escorting guests to their rooms, and providing exceptional customer service.

Key Responsibilities:

  • Loading and unloading luggage carts
  • Organizing and delivering luggage for tour groups
  • Escorting guests to rooms and familiarizing them with hotel services
  • Inspecting guest rooms to ensure they are in order and supplies are adequate
  • Explaining features of the room, including operation of electronic devices and entertainment
  • Checking and storing luggage for arrivals and departures with luggage tags
  • Storing, tracking, and delivering packages as needed
  • Delivering messages to meeting rooms
  • Delivering flowers, laundry, packages, and other amenities to guest rooms
  • Assisting with room changes
  • Maintaining current listings of local and area attractions, special events, and activities
  • Maintaining lists of local transportation guides, churches, sports arenas, etc.
  • Assisting the Houseperson with guest requests
  • Ensuring the lobby reader board is correct
  • Providing information, maps, and directions as required
  • Answering the console to assist front desk agents
  • Showcasing guest rooms and suites as needed and emphasizing the hotel's amenities
  • Performing other duties as requested by management

Requirements:

  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred
  • Must have a valid driver's license for the applicable state (if applicable)
  • Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to stand during entire shift
  • Must be able to effectively communicate both verbally and in writing
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
  • Must be able to maintain confidentiality of information

Hourly Range: $13.50 – $16.88