Point of Sale Helpdesk Technician
4 weeks ago
Join Fox Restaurant Concepts, a dynamic and innovative company, as a Point of Sale Helpdesk Technician. In this role, you will be responsible for providing exceptional technical support to our restaurants, ensuring seamless operations and excellent customer experiences.
Key Responsibilities:- Provide technical support for our Aloha point-of-sale system, troubleshooting and resolving issues in a timely and efficient manner.
- Collaborate with the Restaurant Systems Team to ensure smooth system implementation and maintenance.
- Develop and maintain accurate records of reported issues, resolutions, and feedback.
- Work closely with other teams within I.T. to diagnose and resolve Restaurant Systems issues.
- Provide backup support to the IT Services Team for basic networking, connectivity, email, and user support.
- Minimum 1 year of experience in tech support or help desk role.
- General networking/connectivity knowledge.
- Strong customer service attitude and effective communication skills.
- Ability to work rotating on-call evening/weekend after-hours support to restaurant locations.
Fox Restaurant Concepts is a community of creative thinkers who help bring our unique concepts to life. We believe in serving our people and guests with passion, creativity, and a commitment to excellence. We are an Equal Opportunity Employer and require proof of eligibility to work in the United States.
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