Research Program Manager, Customer Experience Expert

6 hours ago


San Francisco, California, United States Amazon Full time
About the Role

We are seeking a highly motivated and experienced Research Program Manager to join our Technical Care Experience (TCX) team at Amazon. As a key member of our team, you will be responsible for leading research programs, designing and conducting qualitative and quantitative studies, analyzing data to uncover actionable insights, and driving improvements in the customer and associate experience.

Key Responsibilities
  1. Research Program Management: End-to-end research management including design, execution, analysis, and communication of research findings.
  2. Collaboration and Stakeholder Management: Collaboration with managers across the organization to develop actionable recommendations for new products, features, and strategies to improve products and services.
  3. Process Improvement: Proactively seek improvements in processes and methodologies, incorporating feedback to improve.
  4. Research Backlog Management: Creation and maintenance of a research backlog, prioritizing research and business needs.
  5. Vendor Management: Managing vendor contracts and outsourced research.
A Day in the Life
  1. Meetings and Collaboration: Meet with researchers and stakeholders to collaborate on project scoping, balancing business delivery needs with quality standards.
  2. Fieldwork and Data Analysis: Lead fieldwork using one or more research methods, synthesizing findings across studies to build actionable insights.
  3. Insight Sharing and Influence: Consult with other researchers to discuss insights and process improvements, dive into insights and challenges with stakeholders to influence their strategic roadmap.
Requirements
  1. Program or Project Management Experience: 3+ years of experience in program or project management, with a focus on process improvement and data-driven decision making.
  2. Research Experience: 3+ years of experience in UX or market research in a corporate or academic staff role, with a focus on stakeholder management and end-to-end delivery.
  3. Education: Bachelor's degree in a relevant field, such as business, psychology, or sociology.
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



  • San Francisco, California, United States Cornerstone Research Full time

    About the RoleWe are seeking a highly skilled Valuation Specialist to join our Applied Research Center team at Cornerstone Research. As a Valuation Specialist, you will play a critical role in conducting robust, efficient, and state-of-the-art valuation analyses in high-profile litigation cases.Key ResponsibilitiesProvide Analytical Thought Leadership: Lead...


  • San Francisco, California, United States Cornerstone Research Full time

    About the RoleWe are seeking a highly skilled Valuation Specialist to join our Applied Research Center team at Cornerstone Research. As a key member of our team, you will be responsible for conducting robust and efficient valuation analyses in high-profile litigation cases.Key ResponsibilitiesProvide analytical thought leadership and lead teams in...


  • San Francisco, California, United States Best Buy Full time

    Job SummaryWe are seeking a highly skilled Retail Sales Specialist to join our team at Best Buy. As a key member of our sales floor, you will be responsible for providing exceptional customer service and driving sales growth in our appliances department.Key ResponsibilitiesEngage with customers to understand their needs and preferences, providing expert...

  • Research Analyst

    2 weeks ago


    San Francisco, California, United States Cornerstone Research Full time

    AnalystJob Locations: USID:Category: AnalystOverviewPlease note: 1st Round Interviews will take place virtually. All applications should be submitted via our website. Individual school application deadlines are listed on the events calendar. If your school is not listed, please review the application process and submit materials through our online portal.THE...

  • Research Analyst

    2 weeks ago


    San Francisco, California, United States Cornerstone Research Full time

    AnalystJob Locations: USID:Category: AnalystPosition OverviewNote: Initial interviews will be conducted virtually. All applications must be submitted through our official website. Individual application deadlines are specified on the events calendar. If your institution is not listed, please follow the application guidelines and submit your materials through...


  • San Francisco, California, United States Cornerstone Research Full time

    Senior Research Analyst Job Locations:USID:Category: AnalystOverviewAs a Senior Research Analyst, you will be integral to the operations at Cornerstone Research. Your role will involve collaborating within case teams that vary in size, typically comprising an academic or industry specialist, senior consultants, and fellow Analysts. In your capacity within a...


  • San Francisco, California, United States Russell Tobin & Associates Full time

    Job SummaryRussell Tobin & Associates is seeking a skilled UX Researcher to join our Ad Formats team. As a UX Researcher, you will work closely with product management, engineering, design, product marketing, data science, and content strategy to create impactful new features for Pinners and advertisers.Key ResponsibilitiesConduct research that varies in...


  • San Francisco, California, United States Cornerstone Research Full time

    POSITION SUMMARYAs a Senior Research Analyst at Cornerstone Research, you will be integral to our consulting teams. Your role will involve collaborating with a diverse group of professionals, including industry experts and senior consultants, to tackle complex projects. Throughout your engagement in various projects, you will contribute significantly at...


  • San Diego, California, United States Intuit Full time

    About IntuitIntuit is a global financial technology company that empowers individuals and businesses to achieve financial prosperity. With a portfolio of innovative products, including TurboTax, Credit Karma, QuickBooks, and Mailchimp, we strive to make a positive impact on the lives of our customers.Job SummaryWe are seeking an experienced Group Program...


  • San Francisco, California, United States US Tech Solutions Full time

    Job Description:The User Experience team at US Tech Solutions is a critical driving force behind gathering insights and using them to inform design decisions.We are a multi-disciplinary team of interaction designers, visual designers, user researchers, copywriters, and web developers who collaborate closely with each other and with Engineering and Product...

  • Valuation Expert

    1 day ago


    San Francisco, California, United States Cornerstone Research Full time

    About the RoleWe are seeking a highly skilled Valuation Specialist to join our Applied Research Center team at Cornerstone Research. As a key member of our team, you will be responsible for conducting robust, efficient, and state-of-the-art valuation analyses in high-profile litigation cases.Key ResponsibilitiesProvide analytical thought leadership: Lead...


  • San Francisco, California, United States Google Full time

    Minimum Qualifications:Bachelor's degree or equivalent practical experience.3 years of program management experience within design or UX organizations.3 years of experience with UX-related projects and UX design, user research, and/or user-centered development tools and methodologies.Preferred Qualifications:Experience with the product development lifecycle....


  • San Francisco, California, United States Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience.5 years of program management experience.Experience with User Research, and/or Research focused tools and methodologies.Preferred qualifications:Experience leveraging research insights to inform strategic direction and long-term planning.Proficiency in data analysis and delivering...


  • San Francisco, California, United States 6Sense Full time

    About the RoleAs a Senior UX Researcher at 6sense, you will play a key role in establishing our UX Research function from the ground up. Our organization is already enthusiastic about the possibilities associated with maturing our user research. In collaboration with the Director of UX Research, you will turn that enthusiasm into reality, as the organization...

  • Design Researcher

    1 week ago


    South San Francisco, California, United States Harvest Technical Services, Inc. Full time

    Job DescriptionJob SummaryHarvest Technical Services, Inc. is seeking a highly skilled Senior Experience Researcher to join our team. As a key member of our Experience Design team, you will be responsible for conducting end-to-end customer experience research to inform design decisions and drive business growth.Key ResponsibilitiesSupport the Experience...


  • San Francisco, California, United States Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience.5 years of program management experience.Experience with User Research, and/or Research focused tools and methodologies.Preferred qualifications:Experience utilizing research insights to influence strategy and long-term planning.Proven ability to analyze data and provide actionable...


  • San Francisco, California, United States Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience.5 years of program management experience.Experience with User Research, and/or Research focused tools and methodologies.Preferred qualifications:Experience leveraging research insights to inform strategic planning and long-term objectives.Proven ability to analyze data and provide...


  • San Francisco, California, United States Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience.5 years of program management experience.Experience with User Research, and/or Research focused tools and methodologies.Preferred qualifications:Experience leveraging research insights to inform strategic direction and long-term planning.Proven ability to analyze data and provide...


  • San Francisco, California, United States techire ai Full time

    Join Our Team as a Multimodal Research ExpertAbout the RoleWe are seeking an experienced Research Scientist to join our team at techire ai, a leading company in the field of multimodal generative AI. As a Research Scientist, you will be responsible for shaping the future of our product by researching, building, and training complex AI models.Key...

  • Grants Specialist

    6 days ago


    San Francisco, California, United States University of California Full time

    About the RoleThe University of California, San Francisco (UCSF) is seeking a highly skilled Grants Specialist to join our Research Management Services team. As a key member of our team, you will play a critical role in supporting the research administration process, ensuring compliance with regulatory requirements, and providing exceptional customer service...