Hollister Co. Team Lead

5 days ago


Chula Vista, California, United States Abercrombie and Fitch Co. Full time
Abercrombie & Fitch Co. is a leading global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands. As a Full-Time Key Holder, you will play a key role in driving business results and delivering a differentiated customer experience. This role requires assertiveness, analytical skills, and trustworthiness as a leader of a multi-million dollar business. You will utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful, as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do. Key Responsibilities:

• Training and Development: Provide guidance and support to associates to ensure they have the skills and knowledge needed to succeed in their roles.

• Customer Experience: Foster a positive and engaging customer experience by ensuring a well-organized and visually appealing sales floor.

• Communication: Effectively communicate with associates, management, and customers to ensure seamless operations and exceptional customer service.

• Store Presentation and Sales Floor Supervision: Maintain a high level of store presentation and sales floor supervision to ensure a consistent and exceptional customer experience.

• Asset Protection: Implement and maintain asset protection procedures to prevent loss and ensure the security of company assets.

• Policies and Procedures Adherence: Ensure adherence to company policies and procedures to maintain a safe and compliant work environment.

Qualifications:

• At least one year of customer service experience

• Strong work ethic and ability to work in a fast-paced environment

• Assertiveness and trustworthiness as a leader

• Applied learning and ability to evolve as a business leader

• Attention to detail and analytical skills

• Adaptability and flexibility in a dynamic retail environment

• Multi-tasking and stress tolerance

Benefits:

Abercrombie & Fitch Co. offers a competitive benefits package, including a quarterly incentive bonus program, paid time off, paid volunteer day per year, merchandise discount, medical, dental, and vision insurance, life and disability insurance, associate assistance program, paid parental and adoption leave, 401(k) savings plan with company match, training and development opportunities, and a global team of people who will celebrate you for being you. The starting rate for this position is $18.90 per hour.

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