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Hollister Co. Team Lead

2 months ago

Chula Vista, California, United States Abercrombie and Fitch Co. Full time
Job Title: Hollister Co. Team Lead

As a Hollister Co. Team Lead, you will be responsible for driving business results through leadership and ensuring a differentiated customer experience. This role requires assertiveness, analytical skills, and trustworthiness as a leader of a multi-million dollar business.

Key Responsibilities:
  • Training and Development: Provide guidance and support to team members to enhance their skills and knowledge.
  • Customer Experience: Foster a customer-centric environment and ensure that every interaction is exceptional.
  • Communication: Effectively communicate with team members, customers, and management to achieve business objectives.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and supervise sales floor activities to drive sales and customer engagement.
  • Asset Protection: Implement and maintain asset protection procedures to prevent loss and ensure a safe working environment.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures to maintain a high level of operational efficiency.
Requirements:
  • At Least One Year of Customer Service Experience: Proven track record of delivering exceptional customer service in a retail environment.
  • Work Ethic: Demonstrate a strong work ethic and commitment to achieving business objectives.
  • Assertiveness: Possess the ability to assertively communicate with team members and customers.
  • Applied Learning: Utilize applied learning to evolve as a business leader and improve store results.
  • Attention to Detail: Maintain a high level of attention to detail to ensure accuracy and efficiency in all aspects of the job.
  • Analytical Skills: Apply analytical skills to drive business results and make informed decisions.
  • Adaptability / Flexibility: Demonstrate adaptability and flexibility in a fast-paced retail environment.
  • Multi-Tasking: Possess the ability to multitask and prioritize tasks to meet business objectives.
  • Stress Tolerance: Demonstrate a high level of stress tolerance to handle challenging situations and deadlines.
What We Offer:
  • Quarterly Incentive Bonus Program: Earn bonuses based on individual and team performance.
  • Paid Time Off: Enjoy paid time off to recharge and pursue personal interests.
  • Paid Volunteer Day per Year: Give back to the community and make a positive impact.
  • Merchandise Discount: Enjoy discounts on merchandise to enhance your personal style.
  • Medical, Dental and Vision Insurance Available: Access comprehensive health insurance to protect your well-being.
  • Life and Disability Insurance: Receive life and disability insurance to provide financial security.
  • Associate Assistance Program: Access confidential support and resources to navigate personal and professional challenges.
  • Paid Parental and Adoption Leave: Enjoy paid leave to welcome new additions to your family.
  • 401(K) Savings Plan with Company Match: Contribute to your retirement savings and receive a company match.
  • Training and Development: Engage in ongoing training and development to enhance your skills and knowledge.
  • Opportunities for Career Advancement: Pursue career advancement opportunities to grow professionally and personally.
  • A Global Team of People Who'll Celebrate You for Being You: Join a diverse and inclusive team that values individuality and celebrates differences.