Night Auditor

2 weeks ago


Cambridge, Massachusetts, United States Colwen Hotels Full time

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate innovative ideas and empower individuals to bring forward-thinking concepts to life, enriching guest experiences. Our portfolio of 40 hotels across 10 states offers exciting career advancement opportunities. With a strong focus on customer service, we strive to provide exceptional experiences for our guests. As a Night Auditor, you will be responsible for operating the front desk, assisting guests with inquiries, and completing end-of-day activities. Key responsibilities include:

* Operating the front desk and assisting guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure
* Completing end-of-day activities, including posting charges to accounts, balancing ledgers, running night audit/daily close, and backing up and rolling date
* Providing exceptional guest service
* Efficiently managing the operations of the front desk, ensuring check-in and check-out is timely
* Welcoming guests warmly and professionally
* Processing guest check-in, confirming reservations, and assigning guest rooms
* Treating requests with professionalism, tact, and courtesy, acting with a sense of urgency
* Investigating and resolving complaints regarding service and/or accommodations
* Maintaining knowledge of hotel policies, including rates, discounts, special offers, and community events
* Maintaining knowledge of upcoming events, local area, and hotel offerings
* Ensuring prompt delivery of billing to guests
* Ensuring accuracy of daily closing reports
* Processing all payment types, including charges, cash, checks, debit or credit cards
* Communicating with the Lead Audit team regarding daily closing and issues
* Handling confidential guest information discreetly
* Completing end-of-day balancing and running night audit
* Ensuring the lobby and shared areas are neat and orderly
* Adhering to all Colwen and brand standards
* Maintaining strict key controls
* Performing other related duties as assigned

Requirements:

* One year of related experience, preferably in a hotel setting
* Excellent verbal and written communication skills
* Strong organizational skills and attention to detail
* Superior interpersonal and customer service skills, with the ability to deal with difficult guests
* Familiarity with the local area, with the ability to provide directions and maps to local attractions and destinations
* Proficiency with Microsoft Office Suite and common computer software programs
* Ability to learn computer software programs and operate the property management system
* Overnight work schedule required, including weekends and holidays

We offer a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, flexible spending accounts, and a 401(k) plan with employer match. We also provide training and development programs, career advancement opportunities, and exclusive associate discounts. Colwen Hotels is an equal opportunity employer.


  • Night Auditor

    3 days ago


    Cambridge, Massachusetts, United States Colwen Hotels Full time

    Job SummaryWe are seeking a highly skilled Night Auditor to join our team at Colwen Hotels. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional guest service.Key ResponsibilitiesOperate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay,...

  • Night Auditor

    5 days ago


    Cambridge, Massachusetts, United States Kimpton Hotel Full time

    About the RoleWe're seeking a skilled Night Auditor to join our team at the Kimpton Marlowe Hotel. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during overnight hours.Key ResponsibilitiesRegister and check-out guests in a professional and friendly mannerManage PBX operations, mail, and message...

  • Night Auditor

    1 week ago


    Cambridge, Massachusetts, United States Charles Hotel Full time

    Job SummaryThe Night Auditor is a key member of our team, responsible for ensuring the accuracy and integrity of our financial records. This role requires a high level of attention to detail, strong analytical skills, and the ability to work independently with minimal supervision.ResponsibilitiesConduct nightly audits to ensure accuracy and completeness of...

  • Night Auditor

    3 days ago


    Cambridge, Massachusetts, United States Charles Hotel Full time

    Job SummaryThe Night Auditor is a key member of our hotel team, responsible for ensuring the accuracy and integrity of our financial records. This role requires a high level of attention to detail, strong analytical skills, and excellent communication abilities.ResponsibilitiesConduct nightly audits to ensure accuracy and completeness of financial...

  • Night Auditor

    2 weeks ago


    Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryThe Night Auditor is a critical role within our hotel's operations, responsible for ensuring the accuracy and integrity of our financial records. As a Night Auditor, you will be the primary point of contact for guests and staff during the overnight shift, providing exceptional customer service and ensuring a seamless experience for all.Key...

  • Night Auditor

    2 weeks ago


    Cambridge, Massachusetts, United States Charles Hotel Full time

    Job SummaryThe Night Auditor is a key member of the hotel team, responsible for ensuring the smooth operation of the front desk during the overnight shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently with minimal supervision.ResponsibilitiesRegister guests and process...

  • Night Auditor

    2 weeks ago


    Cambridge, Massachusetts, United States Charles Hotel Full time

    Job SummaryThe Night Auditor is a key member of our hotel team, responsible for ensuring the accuracy and integrity of our financial records. This role requires a high level of attention to detail, strong analytical skills, and excellent communication abilities.ResponsibilitiesConduct nightly audits to ensure accuracy and completeness of financial...

  • Hotel Night Auditor

    3 weeks ago


    Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryThe Night Auditor is a key member of our Front Office team, responsible for ensuring the smooth operation of our hotel's overnight shift. As a Night Auditor, you will be responsible for registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.Key Responsibilities:Register guests and...

  • Night Auditor

    2 weeks ago


    Cambridge, Massachusetts, United States The Kendall Hotel Full time

    Job SummaryThe Night Auditor is a key member of the Front Office team at The Kendall Hotel, responsible for ensuring the accuracy and integrity of financial transactions and guest information. This role requires strong analytical and organizational skills, as well as excellent communication and customer service skills.Key ResponsibilitiesFinancial...

  • Front Desk Auditor

    3 weeks ago


    Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. This includes front desk operations during the overnight shift, typically from 11pm to 7am. Key responsibilities include:Registering guests and making reservationsPreparing daily reports and balancing transactionsConducting security walks and maintaining...

  • Night Auditor

    2 weeks ago


    Cambridge, Massachusetts, United States Colwen Hotels Full time

    Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate innovative ideas and empower individuals to bring forward-thinking concepts to life, enriching guest experiences. Our commitment to staying ahead of the curve has made us who we are today, and we strive to keep our ideas fresh. With 40 hotels in our portfolio...


  • Cambridge, Massachusetts, United States The Kendall Hotel Full time

    About UsThe Kendall Hotel is a proud member of Pyramid Global Hospitality, a company that values its employees and fosters a supportive and inclusive work environment. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive...


  • Cambridge, Massachusetts, United States The Kendall Hotel Full time

    About The Kendall HotelWe are a dynamic and forward-thinking hotel located in the heart of Cambridge, Massachusetts. Our team is dedicated to providing exceptional guest experiences and fostering a supportive and inclusive work environment.Job SummaryThe Night Auditor is a key member of our Front Office team, responsible for performing close of day reports...


  • Cambridge, Massachusetts, United States The Kendall Hotel Full time

    About The Kendall HotelWe are a dynamic and forward-thinking hotel located in the heart of Cambridge, Massachusetts. Our team is dedicated to providing exceptional guest experiences and fostering a supportive and inclusive work environment.Job SummaryThe Night Auditor is a key member of our Front Office team, responsible for performing close of day reports...

  • Security Officer

    5 days ago


    Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality **Job Summary:** As a Security Officer at Aimbridge Hospitality, you will be responsible for providing protection for hotel guests, employees, and property. **Key Responsibilities:** * Maintain radio contact with the Front Desk/Night Auditor at all times * Check ID of visitors/employees as necessary * Open secured areas for...


  • Cambridge, Massachusetts, United States Charles Hotel Full time

    Job Summary:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role requires a high level of attention to detail and organizational skills to ensure accurate and efficient processing of financial transactions.Key Responsibilities:Register guests and manage room assignmentsPrepare and balance daily reports,...

  • Front Desk Supervisor

    3 weeks ago


    Cambridge, Massachusetts, United States Charles Hotel Full time

    Job Summary:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role requires a high level of attention to detail and organizational skills to ensure accurate and efficient processing of financial transactions.Key Responsibilities:Register guests and manage room assignmentsPrepare and balance daily reports,...

  • Night Auditor

    2 weeks ago


    Cambridge, Massachusetts, United States Kimpton Hotel Full time

    About the Role:The Guest Service Agent (Overnight) is a key member of our hotel team, responsible for providing exceptional service to our guests during the overnight shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Key Responsibilities:Register and check-out guests in...


  • Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Overnight Security Officer to join our team at The Charles Hotel in Cambridge. As a key member of our safety and security team, you will be responsible for providing a safe and secure environment for our guests, employees, and property.Key ResponsibilitiesProvide exceptional customer service and...


  • Cambridge, Massachusetts, United States Charles Hotel Full time

    Job Summary:In this role as a Safety & Security Officer, you are responsible for providing protection to our hotel guests, employees, and property. You are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.Key Responsibilities:Approach all encounters with guests and employees in a friendly,...