Night Auditor

2 days ago


Cambridge, Massachusetts, United States Kimpton Hotel Full time

About the Role:

The Guest Service Agent (Overnight) is a key member of our hotel team, responsible for providing exceptional service to our guests during the overnight shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Key Responsibilities:

  • Register and check-out guests in a professional and friendly manner
  • Manage PBX operations, mail, and message services
  • Provide outstanding service to guests, including responding to their needs and resolving any issues that may arise
  • Act as an advocate for the hotel, creating memorable experiences for our guests
  • Develop relationships with guests to encourage repeat business
  • Perform pre-assignment of hotel rooms, including VIPs, repeat guests, and special requests
  • Follow established key control policy and ensure proper credit policies are followed
  • Submit lost and found articles with a completed report
  • Familiarize yourself with fire and emergency procedures
  • Open, secure, and balance the daily shift bank, including counting and verifying cash, check, and credit card transactions
  • Verify credit limit reports and monitor room availability throughout the shift
  • Review daily selling status of the hotel using yield management systems
  • Attend department meetings and communicate with other departments via telephone and/or radio

Requirements:

  • Previous experience in a Front Desk or customer-facing role is preferred
  • High school diploma or general education degree (GED) required
  • Knowledge of the immediate area, services, attractions, and events
  • Flexible schedule, able to work overnights, weekends, and holidays
  • Ability to work well under pressure and manage multiple tasks simultaneously

About Us:

Kimpton Hotels is a boutique hotel chain that values diversity, inclusivity, and individuality. We believe that our employees are the heart of our business, and we strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.


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