Automotive Product Consultant

2 days ago


Buena Park, California, United States House of Imports, Inc. Full time

At House of Imports, Inc., we're committed to providing our customers with an exceptional experience. As a Product Specialist, you'll play a vital role in delivering comprehensive product information throughout the sales and aftersales processes.

About Us

We're one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. Our team is dedicated to empowering our customers to make informed decisions for their needs.

Your Role

The successful candidate will be responsible for welcoming customers, listening to their needs, and using a consultative selling process to match the best vehicle to their requirements. You'll create a great vehicle delivery experience, follow up with customers to ensure satisfaction, and prospect through referrals and other creative approaches.

Duties and Responsibilities

  • Welcoming customers and listening to their needs
  • Using a consultative selling process to match the best vehicle to customer needs
  • Creating a great vehicle delivery experience for the customer
  • Following up with customers to ensure satisfaction
  • Prospecting through referrals and other creative approaches
  • Setting and achieving targeted sales goals
  • Gaining superior product knowledge to effectively help customers
  • Transitioning customers to the Service Department to support their ownership experience
  • Providing an exceptional customer experience to drive loyalty

Performance Metrics

  • Targeted unit sales and gross profit
  • Targeted Customer Satisfaction Index

Requirements

  • High School diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication and interpersonal skills
  • Organization and follow-up skills
  • Experience and desire to work with technology
  • Valid in-state driver's license and have and maintain an acceptable, safe driving record

This position pays $18 per hour, making it an excellent opportunity for career growth and development. The estimated annual salary for this role is between $17,760 and $30,370, dependent on each candidate's unique experience and qualifications.

Benefits and Perks

  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
  • Exclusive RX Pet program offering discounts on medications
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide


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