Senior Patient Care Coordinator
4 weeks ago
Job Summary:
We are seeking a highly skilled Senior Patient Care Coordinator to join our team at Weill Cornell Medical College. As a key member of our clinical practice, you will provide administrative and secretarial support related to coordinating patient care.
Responsibilities:
- Provide front-end revenue cycle processes, including check-in/check-out of patients and collection/reconciliation of time-of-service payments.
- Register patients within the practice management system, complete full registration for new patients, and verify eligibility for all appointments/procedures.
- Schedule, confirm, re-schedule, and cancel appointments for both new and existing patients using the scheduling application.
- Monitor schedules for wait lists, re-schedules, and cancellations.
- Distribute informational and specialty-specific educational brochures, educate patients about the patient portal, and encourage patient participation.
- Manage patient chart process to ensure that information is inputted and scanned properly.
- Assist in the training of new staff members in the practice's standard of operations policies regarding patient care and billing-related activities.
- Identify areas of improvement for the front desk, schedule utilization, and office flow.
- May assist with coordination of follow-up care, including scheduling of laboratory/diagnostic tests and prescription requests.
- May assist with general administrative duties, including sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings, and preparing agendas.
- May maintain waiting areas in a neat and tidy condition.
- May be responsible for chaperone duties during patient exams as needed.
Requirements:
- High School Diploma
- Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background
- Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care)
- Knowledge of CPT, ICD-9, and ICD-10 coding
- Working knowledge of third-party payor reimbursement (Medicare, Medicaid, Managed Care, and commercial insurance)
Working Conditions/Physical Demands:
Standard office work
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