Front Desk Agent Coordinator

5 days ago


Tampa, Florida, United States Home2 Suites Tampa Full time
Job Title

Estimated Salary: $35,000 - $45,000 per year in Tampa, FL.

About Us

InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REITs and private real estate owners.

Job Description

As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

  • Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
Responsibilities

You will answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.

  • Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Qualifications

We are looking for individuals with previous customer service experience where they have been guest-facing in a fast-paced environment. To be successful in this role, you need strong verbal and written communication skills and be able to read, write, type and use basic technology.



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