Guest Services Specialist
2 days ago
Key Responsibilities:
- Communicate venue information to guests, including policies and procedures.
- Look for ways to proactively assist guests to ensure they have an enjoyable experience.
- Answer questions about common venue programs, such as upgrades and purchasing fan merchandise.
- Assist guests with finding their seats, seat relocation, escorting guests to artist meet & greets, and finding lost items.
- Direct restroom and concessions lines, as needed, to shorten guest waiting times.
- Assist in resolving guest complaints.
- Show CARE by participating in the venue's sustainability program, which includes implementing programs that conserve resources and prevent waste.
Requirements:
- High School Diploma or equivalent required.
- At least 2 years of experience in Guest Services and communications.
- Creative thinker and problem solver.
- Excellent verbal, written, and interpersonal communication skills.
- Acute sense of judgment, tact, and diplomacy.
- Strong sense of teamwork and ability to execute programs.
What We Offer:
- A competitive salary of $42,000 - $58,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with employer match.
- Opportunities for professional growth and development.
About the Role:This is a full-time position that requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
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