Guest Services Specialist

2 days ago


Houston, Texas, United States Live Nation Entertainment Full time
The Guest Services Specialist role at Live Nation Entertainment is an exciting opportunity to join our team and make a real impact on our guests' experiences. As a key member of our Guest Services department, you will be responsible for ensuring that every guest has a positive and memorable experience at our events. Your primary goal will be to provide exceptional customer service, anticipate guests' needs, and resolve any issues that may arise during the event.

Key Responsibilities:
  • Communicate venue information to guests, including policies and procedures.
  • Look for ways to proactively assist guests to ensure they have an enjoyable experience.
  • Answer questions about common venue programs, such as upgrades and purchasing fan merchandise.
  • Assist guests with finding their seats, seat relocation, escorting guests to artist meet & greets, and finding lost items.
  • Direct restroom and concessions lines, as needed, to shorten guest waiting times.
  • Assist in resolving guest complaints.
  • Show CARE by participating in the venue's sustainability program, which includes implementing programs that conserve resources and prevent waste.

Requirements:
  • High School Diploma or equivalent required.
  • At least 2 years of experience in Guest Services and communications.
  • Creative thinker and problem solver.
  • Excellent verbal, written, and interpersonal communication skills.
  • Acute sense of judgment, tact, and diplomacy.
  • Strong sense of teamwork and ability to execute programs.

What We Offer:
  • A competitive salary of $42,000 - $58,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with employer match.
  • Opportunities for professional growth and development.

About the Role:This is a full-time position that requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
  • Parking Attendant

    2 weeks ago


    Houston, Texas, United States Evolution Parking & Guest Services Full time

    Company OverviewEvolution Parking & Guest Services is a leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide.We operate and manage the parking and front door services, focusing on delivering exceptional guest experiences at America's finest hotels, including the Waldorf Astoria, Renaissance,...


  • Houston, Texas, United States Island Hospitality Management Full time

    Job SummaryWe are seeking a highly motivated and professional Transportation and Guest Service Specialist to join our team at Island Hospitality Management.Key Responsibilities:Provide exceptional guest service by ensuring timely and safe transportation of guests to local points of interest.Maintain vehicles in excellent condition, adhering to all safety and...


  • Houston, Texas, United States Evolution Parking & Guest Services Full time

    Valet Service Representative - Make a Difference in the Lives of Hotel Guests at Evolution Parking & Guest Services.We are seeking a Valet Service Representative to join our team at Evolution Parking & Guest Services. As a Valet, you will have the opportunity to make a positive impact on the lives of hotel guests by providing exceptional customer service....


  • Houston, Texas, United States Evolution Parking & Guest Services Full time

    Transport with Exceptional ServiceEvolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services, as well as exceptional team members that make it all possible at top-tier hotels.We offer a...


  • Houston, Texas, United States Evolution Parking & Guest Services Full time

    About UsAt Evolution Parking & Guest Services, we pride ourselves on being America's exclusive provider of specialized valet parking and front door services. Our focus on serving only the hotel industry allows us to provide a sophisticated guest service platform without distractions from other verticals.Job DescriptionWe are seeking an enthusiastic and...


  • Houston, Texas, United States aloft Houston by the Galleria Full time

    What You'll DoAs a Front Desk Agent with the Hampton Inn New Orleans Canal St, you will be responsible for:Greeting and registering guests in a friendly and professional manner.Managing room assignments, processing payments, and handling guest complaints.Providing information about hotel services and amenities, and making recommendations to enhance the guest...


  • Houston, Texas, United States Evolution Parking & Guest Services Full time

    Company Overview:Evolution Parking & Guest Services is a leading provider of valet parking and front door services, exclusively serving the hotel industry nationwide.We operate at top hotels, including the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and more. Our focus on hospitality enables us to deliver exceptional guest...


  • Houston, Texas, United States Woodhouse Spa Full time

    This is a unique chance to work in a luxury spa setting and gain valuable experience in the hospitality industry. As a Seasonal Guest Experience Specialist, you will be responsible for creating a warm and welcoming environment for our guests, providing them with exceptional service and ensuring a smooth and relaxing experience from check-in to check-out....


  • Houston, Texas, United States Evolution Parking & Guest Services Full time

    At Evolution Parking & Guest Services, we're dedicated to delivering exceptional customer experiences in the hotel industry. We're seeking a skilled Valet Parking Professional to join our team.About UsWe're America's exclusive provider of specialized valet parking and front door services for hotels and resorts nationwide. Our clients enjoy a sophisticated...


  • Houston, Texas, United States Evolution Parking & Guest Services Full time

    Evolution Parking & Guest Services is a leading provider of specialized valet parking and front door services for top hotels and resorts nationwide. Our focus on delivering exceptional service has earned us a reputation as a trusted partner in the industry.We are seeking a highly skilled Valet Operations Manager to join our team. In this role, you will be...


  • Houston, Texas, United States Crescent Services Full time

    Guest Experience Associate Job DescriptionWe're seeking a highly skilled Guest Experience Associate to join our Housekeeping team at Crescent Services. This individual will be responsible for providing exceptional guest experiences by ensuring the cleanliness and comfort of our rooms.About the Role:This is an hourly position with an estimated salary of...


  • Houston, Texas, United States Aloft Houston Galleria Hotel Full time

    Job Summary: We are looking for a talented Guest Services Associate to join our team at Aloft Houston Galleria Hotel. As a Guest Services Associate, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable stay.">Key Responsibilities: ">"> Provide warm and welcoming service to guests upon arrival...

  • Valet Attendant

    2 days ago


    Houston, Texas, United States Evolution Parking & Guest Services Full time

    **Job Title:** Valet AttendantWe are seeking a highly skilled Valet Attendant to join our team at Evolution Parking & Guest Services. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service to our guests in a professional, courteous, and efficient manner.The ideal candidate will have excellent...


  • Houston, Texas, United States Hertz Full time

    Job Overview:The Hertz Corporation is a leading provider of airport car rentals, operating over 9,700 locations worldwide. We are committed to delivering exceptional customer experiences and strive to empower our employees to excel in their roles.Job Summary:We are seeking a qualified Guest Experience Specialist to join our team. In this role, you will...

  • Culinary Team Member

    2 weeks ago


    Houston, Texas, United States SSA Group Full time

    Job OverviewWe are seeking a skilled Culinary Team Member to join our team as a Guest Experience Specialist. This role is perfect for individuals who are passionate about delivering exceptional guest experiences and working in a fast-paced environment.Key Responsibilities:Implement SSA EXTRA Guest Service standards to ensure memorable experiences for every...


  • Houston, Texas, United States Aimbridge Hospitality Full time

    At Aimbridge Hospitality, we are looking for a dynamic Front Desk Agent to join our team at the Hilton Houston Medical Center. As a key member of our front office staff, you will be responsible for ensuring that every guest has a positive and memorable experience.Key Responsibilities:Welcoming guests and providing exceptional customer serviceManaging front...


  • Houston, Texas, United States Pyramid Global Hospitality Full time

    Front Office Management RolePyramid Global Hospitality is seeking an experienced Assistant Front Office Manager to join our team at the Houston Marriott Westchase. As a key member of our front office team, you will be responsible for overseeing daily operations, ensuring exceptional guest experiences, and driving business growth.With a strong understanding...


  • Houston, Texas, United States The Moran at City Centre Full time

    We're seeking a skilled Front Desk Agent to join our team at The Moran at City Centre! In this role, you'll be responsible for providing exceptional customer service and ensuring seamless interactions between guests and the hotel.As a member of our front desk team, you will be expected to greet guests warmly, process arrivals and departures efficiently, and...


  • Houston, Texas, United States Crescent Services Full time

    Join Our Team as a Cleanliness SpecialistWe're looking for a detail-oriented Cleanliness Specialist to join our Housekeeping team at Crescent Services. As a key member of our team, you'll play a vital role in ensuring our guests have a comfortable stay.About the Position:This is an hourly position with an estimated salary of $15.00 - $17.50 per hour, based...


  • Houston, Texas, United States Home2 Houston Willowbrook Full time

    About the Role:We are seeking a highly motivated and organized Front Desk Agent to join our team at Home2 Houston Willowbrook. As a key member of our front-of-house team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Manage...