Guest Service Ambassador

2 days ago


Houston, Texas, United States Home2 Houston Willowbrook Full time
About the Role:

We are seeking a highly motivated and organized Front Desk Agent to join our team at Home2 Houston Willowbrook. As a key member of our front-of-house team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Manage front desk operations, including registration, check-in, and check-out processes
  • Process room reservations, modifications, and cancellations with accuracy and attention to detail
  • Provide excellent customer service to all guests, responding to requests and resolving issues promptly and professionally
  • Maintain a thorough knowledge of hotel services, facilities, and amenities, as well as local attractions and events
  • Collaborate with other departments to ensure seamless operations and meet business objectives
  • Meet or exceed sales targets and revenue goals
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • Previous experience in a hotel or hospitality environment an asset
  • Excellent communication and interpersonal skills
  • Ability to multitask, prioritize tasks, and work well under pressure
  • Basic math skills and accuracy when handling cash, credit cards, and room keys
What We Offer:
  • Competitive salary: $28,000 - $38,000 per year, depending on experience
  • Daily Pay option available
  • Medical, dental, and vision coverage after initial waiting period
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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