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Corktown Hospitality Operations Supervisor

2 months ago

Detroit, Michigan, United States Dsy Corktown Llc Full time
Job Overview

Dsy Corktown Llc is a vibrant food hall and restaurant collective seeking a seasoned hospitality professional to collaborate with the management team in overseeing daily operations, staff, sales, and guest satisfaction.

The Operations Supervisor will be responsible for coordinating and managing shifts to ensure exceptional customer service, adherence to health and safety standards, and the overall cleanliness of the establishment. This role will also involve optimizing staff performance, fostering positive relationships with vendors, and cultivating a welcoming atmosphere for both team members and guests.

Key Responsibilities
● Oversee daily operations for both Front of House and Back of House.
● Ensure high-quality service and enhance customer satisfaction.
● Address customer concerns promptly and effectively.
● Organize and communicate shift expectations to staff to align with management objectives.
● Evaluate staff performance and provide constructive feedback to enhance service quality.
● Maintain inventory levels for supplies and equipment.
● Uphold compliance with health and safety regulations.
● Promote the organization’s positive image and recommend improvements.
● Monitor operational expenses and implement cost-saving measures.
● Conduct regular inspections to identify cleanliness and maintenance needs.
● Represent the brand within the community through events and engagement.
● Identify potential revenue growth opportunities and communicate them to management.
● Recruit, train, and support staff development through ongoing evaluations and meetings.
● Anticipate staffing requirements based on budgetary guidelines and staffing levels.

Qualifications
● 2-4 years of experience in restaurant or hospitality management is essential.
● Some college education is preferred.
● Certifications such as ServSafe and TIPS are advantageous.
● Familiarity with systems like Toast and Tripleseat is a plus.

Compensation
● This position requires onsite presence.
● Expected working hours: 30-40 hours per week.
● Starting pay range: $18-$22 per hour.