Remote Customer Experience Agent

19 hours ago


Mason, Ohio, United States Global Channel Management Full time

Welcome to Global Channel Management

About the Job:

We are seeking a talented Remote Customer Experience Agent to join our team. As a key member of our customer support team, you will provide high-quality multi-channel support and problem resolution to customers.

Responsibilities:

  • Provide excellent customer service via phone, chat, email, social media, and mail.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Act as a positive role model by demonstrating continuous performance improvement and supporting department and company objectives.
  • Ensure productivity, revenue generation, and quality levels meet or exceed customer expectations.

Requirements:

  • 2+ years of experience in customer service or a related field.
  • Availability to work from 12:30pm until midnight M-F and 10:30am-7pm on Saturdays.
  • Ability to work remote from Mason, OH.

Compensation Package: $70,000 - $90,000 per year, including benefits and bonuses.



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