Multichannel Customer Experience Agent
7 days ago
Role Description
We are seeking an experienced Multichannel Customer Experience Agent to join our team at Global Channel Management. As a Multichannel Customer Experience Agent, you will be responsible for delivering exceptional customer experiences through multiple channels.
Key Responsibilities- Deliver Customer Experiences: Provide high-quality multichannel support (telephonic, chat, email, social media, US mail) to customers, ensuring that their issues are resolved efficiently and effectively.
- Resolve Complex Issues: Utilize department tools, resources, business judgment, and expertise to resolve complex problems and ensure customer satisfaction.
- Collaborate with Teams: Work collaboratively with field/stores and other departments to achieve departmental objectives and increase customer retention.
- Availability: Must be available to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays.
- Minimum Experience: Minimum 2 years of experience in a similar role is required.
$55,000 - $70,000 per year, depending on experience.
Please note that salary may vary based on location and qualifications.
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