Servicing Manager

2 weeks ago


Los Angeles, California, United States Westlake Services Full time
Servicing Supervisor

Westlake Services is seeking a highly skilled Servicing Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our servicing department, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Supervise and coach a team of servicing staff to ensure they are meeting performance expectations.
  • Monitor collection calls for accuracy and compliance with FDCPA regulations.
  • Apply and enforce company policies and procedures to ensure consistency and quality.
  • Produce regular reports on collection and production performance.
  • Train and develop staff to improve their skills and knowledge.
  • Handle escalated customer and subordinate complaints in a professional and timely manner.
  • Assist the department manager in resolving customer and debtor concerns.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 5 years of experience in the subprime collection industry.
  • Minimum 2 years of experience in subprime auto collections (title loan preferred).
  • Knowledge of collection, repossession, and hard skip tracing.
  • Ability to work any hours, including weekends and evenings.
  • Ability to value collateral using Manheim/KBB.
Benefits:
  • Competitive hourly rate of $25 plus potential bonus.
  • Medical, dental, and vision benefits.
  • Life insurance and long-term disability plans.
  • Flexible spending account.
  • 401K matching.
  • Employee stock ownership program.
  • Wellness programs.
  • Metro Tap Card and Metro-link reimbursement.
  • Career path opportunities.
  • Discounts on attractions and events.

We are an equal-opportunity employer and do not unlawfully discriminate in employment. We consider all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.


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