Account Associate
5 days ago
Terrence James State Farm Agent is seeking a highly organized and efficient professional to join our team as an Account Associate. This role is ideal for individuals who are dedicated to providing exceptional customer service and have a passion for sales and marketing.
Key Responsibilities- Customer Relationship Building
- Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Follow up with customers as needed to ensure satisfaction and resolve any issues.
- Customer Service
- Provide prompt, accurate, and friendly customer service to meet the needs of customers.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Insurance Education
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Help customers understand their insurance needs and provide recommendations to meet those needs.
- Communication and Marketing
- Use exemplary communication skills to efficiently meet the needs of customers while promoting the development of our business.
- Work with the team to develop and implement marketing strategies to attract new customers and retain existing ones.
- Customer Service Skills
- Dedicated to providing exceptional customer service.
- Sales and Marketing Experience
- Previous sales experience, preferably in an outside sales or inside sales representative role, retail sales associate, or telemarketing.
- Licensing
- Able to obtain a Property and Casualty License.
- Able to obtain a Life/Health License.
- Goals and Motivation
- Able to achieve mutually agreed-upon marketing goals.
- Interested in marketing products and services based on customer needs.
- Compensation
- Salary plus commission/bonus.
- Time Off
- Paid time off (vacation and personal/sick days).
- Health Benefits
- Health benefits.
- Profit Sharing
- Profit sharing.
- Opportunities for Advancement
- Growth potential and opportunities for advancement within the office.
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