Account Associate

5 days ago


Ocoee, Florida, United States Terrence James - State Farm Agent Full time
Job Overview

Terrence James State Farm Agent is seeking a highly organized and efficient professional to join our team as an Account Associate. This role is ideal for individuals who are dedicated to providing exceptional customer service and have a passion for sales and marketing.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and resolve any issues.
  • Customer Service
    • Provide prompt, accurate, and friendly customer service to meet the needs of customers.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education
    • Use a customer-focused, needs-based review process to educate customers about insurance options.
    • Help customers understand their insurance needs and provide recommendations to meet those needs.
  • Communication and Marketing
    • Use exemplary communication skills to efficiently meet the needs of customers while promoting the development of our business.
    • Work with the team to develop and implement marketing strategies to attract new customers and retain existing ones.
Requirements
  • Customer Service Skills
    • Dedicated to providing exceptional customer service.
  • Sales and Marketing Experience
    • Previous sales experience, preferably in an outside sales or inside sales representative role, retail sales associate, or telemarketing.
  • Licensing
    • Able to obtain a Property and Casualty License.
    • Able to obtain a Life/Health License.
  • Goals and Motivation
    • Able to achieve mutually agreed-upon marketing goals.
    • Interested in marketing products and services based on customer needs.
Benefits
  • Compensation
    • Salary plus commission/bonus.
  • Time Off
    • Paid time off (vacation and personal/sick days).
  • Health Benefits
    • Health benefits.
  • Profit Sharing
    • Profit sharing.
  • Opportunities for Advancement
    • Growth potential and opportunities for advancement within the office.


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