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Airport Logistics Supervisor

2 months ago


Orlando, Florida, United States Southeast Airport Services, Inc. Full time
About the Role

We are seeking a highly motivated and energetic leader to join our team as a FIS Supervisor at Southeast Airport Services, Inc.

Key Responsibilities
  • Provide supervision to FIS personnel (Agents, Leads, and Ambassadors) and contribute to team effort by helping leads and agents with their duties as needed.
  • Complete operational recaps, assign and monitor work areas and breaks, and maintain a safe and healthy work environment by establishing and enforcing organization safety standards.
  • Monitor employee productivity and provide constructive feedback and coaching, and learn the FIS Operation and track flight activity daily to preplan and assign employees to their positions.
  • Provide quality service by enforcing quality and customer service standards, and follow the proper protocol and prepare accurate documents when dealing with emergencies or incidents.
  • Manage and handle troubling situations, and maintain professional and technical knowledge to serve as an inspiration and provide guidance for hardworking employees.
Physical Demands

While performing the duties of a FIS Supervisor, you are regularly required to sit, stand, walk, use hands and fingers to handle or feel, reach with hands and arms, and work in a fast-paced environment.

Requirements
  • Minimum of (1) year experience in a supervisory capacity involving customer service.
  • MUST BE FLUENT IN ENGLISH AND SPANISH (Speaking and Writing).
  • Ability to work flexible schedules including nights/holidays and weekends.
  • Strong written and verbal communication skills.
  • Must be self-motivated and willing to learn.
  • Ability to work in a fast-paced airport environment.
  • Ability to pass a criminal background check to be badged in secure areas of an airport.
  • Valid Driver's License.
  • Valid Social Security.
  • Valid Passport or birth certificate.
  • If non-US Citizens valid working permit.
  • Able to communicate in English fluently.