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Virtual Clinical Educator

2 months ago

Phoenix, Arizona, United States Inizio Engage Full time
About the Role

We are seeking a highly skilled Virtual Clinical Educator to join our Patient Solutions team at Inizio Engage. As a key member of our team, you will play a critical role in delivering high-quality educational support to patients, caregivers, and healthcare professionals in the field of immunology.

Key Responsibilities
  • Provide non-promotional disease state educational support to patients and caregivers via telephonic and/or in-bound/out-bound interactions.
  • Deliver treatment and medical device product education, including supplemental injection training support via live, telephonic, or video engagement.
  • Address patient questions related to insurance coverage, product fulfillment processes, and support programs.
  • Present virtual educational programs to healthcare professionals, patients, caregivers, or other identified customers in accordance with client procedures.
  • Conduct outbound medication adherence support to patients and/or caregivers.
  • Enroll patients/caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care for their disease.
  • Collect demographic data and disposition for product, sample, reimbursement services, and literature fulfillment.
  • Maintain excellent quality and superior customer service while adhering to program talking points or scripts and leveraging live video conferencing software on the web/client-specific websites as applicable.
  • Utilize approved materials provided by Ashfield or by the client, without changing, copying, or distributing the materials.
  • Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe.
  • Develop and strengthen relationships with key customers.
  • Constantly consider new and innovative approaches that potentially develop new partnership opportunities.
  • Complete all required administrative responsibilities in a timely manner.
  • Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities, and developments and to exchange knowledge and experience within the Patient Solutions team.
  • Maintain all company equipment and materials in accordance with company instructions.
  • Comply with all Ashfield Policies and Procedures, along with all Client Policies and Procedures as required.
  • Perform other duties as requested.
Requirements
  • US RN License Required.
  • Direct experience with injectable immunologic treatment, immunology, gastroenterology, infusion centers, or Crohn's disease and Ulcerative Colitis preferred.
  • Associates degree/bachelor's degree or equivalent work-related experience.
  • Preferred minimum of 3 years' experience working in the healthcare field.
  • Demonstrate effective and professional communication and ability to explain complex healthcare topics in layman's terms.
  • Technical knowledge of healthcare reimbursement from a patient and provider perspective (e.g., authorizations, appeals process).
  • Excellent interpersonal skills with a pleasant telephone manner and articulate phone voice.
  • Competency with Call Center Telephone Technology - minimum 1-year call center or virtual/tele-health high-touch, high-quality customer service experience is preferred.
  • Demonstrable organizational skills.
  • A self-starter with high personal motivation.
  • Ability to manage multiple tasks.
  • Evidence of continual professional development and a desire to update professional knowledge base regularly.