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Alterations Customer Service Representative
2 months ago
We are seeking a skilled Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will play a critical role in delivering exceptional customer experiences and ensuring the successful operation of our Alterations services.
Key Responsibilities:- Customer Service Excellence: Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs and resolving conflicts effectively.
- Operational Efficiency: Manage customer flow to deliver a five-star customer experience, meeting all service vows and operational checklist tasks.
- Multi-Tasking: Provide exceptional service to multiple customers at once, proactively addressing concerns and partnering with leadership to resolve issues.
- Product Knowledge: Promote alterations services and personalization options, maintaining store standards and high dress code standards.
- Quality Control: Press, steam, and spot clean merchandise, following quality control guidelines and inspecting garments to ensure pristine condition.
- Relationship Building: Build long-term relationships to meet and exceed customer satisfaction and loyalty, supporting inventory management and cash wrap behaviors.
- Education: High school diploma or equivalent degree
- Experience: 1-2 years prior retail experience in an apparel or specialty store environment
- Skills: Prior sewing experience is helpful
- Technical Skills: Prior experience with computerized POS systems
- Physical Activity: Occasional standing, walking, and sitting for extended periods
- Manual Dexterity: Manual dexterity to perform non-selling responsibilities, such as use of POS terminals and steaming garments
- Lifting: Ability to lift/move up to 10 pounds
- Vision: Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for long periods