Expert CRM Application Systems Analyst

6 days ago

Albuquerque, United States Presbyterian Healthcare Services Full time
Overview

Presbyterian Healthcare Services is seeking an experienced CRM Application Systems Analyst to join our team. As a key member of our IT department, you will be responsible for defining and refining business requirements, designing and developing software components, and providing implementation and production support for our Salesforce CRM system.

Responsibilities
  • Provides expert support for definition/refinement of business requirements and for quality assurance/acceptance testing efforts
  • Designs, develops, tests and debugs software components of high complexity
  • Provides implementation, production and upgrade support for software components of high complexity
  • May act as supporting liaison between the application team and the user community, responsible for facilitating communications, coordinating system enhancements, and providing production support
  • Works with user community to define business requirements in sufficient detail and define business use cases that systems configuration, development/enhancement, and/or Operations activities can be pursued
  • Oversees the development of user and technical documentation according to department standards
Requirements
  • Extensive experience with Salesforce CRM, including a deep understanding of its capabilities, functionalities, and best practices
  • Familiarity with Sales Cloud, Service Cloud, and Marketing Cloud
  • Proven ability to analyze and document complex business processes, identify areas for improvement, and design effective Salesforce solutions that align with business goals
  • Strong skills in gathering, documenting, and managing business requirements, including the ability to translate business needs into technical specifications and user stories for the development team
  • Excellent communication and interpersonal skills to work effectively with stakeholders at all levels, including the ability to facilitate workshops, gather feedback, and ensure stakeholder alignment throughout the project lifecycle
  • Ability to build comprehensive training materials to support the implemented Salesforce solutions, ensuring end-users are well-equipped to utilize new features and processes effectively
Why Work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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