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Retail Operations Supervisor

2 months ago

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Position Overview: The primary duty of the Retail Operations Supervisor is to oversee the store's daily functions in the absence of the Store Manager.

Company Culture: This role requires embodying the core values of the organization, consistently promoting a positive and supportive environment.

Leadership Responsibilities: The Retail Operations Supervisor must possess strong leadership abilities to inspire and guide team members effectively. This includes expertise in company culture, merchandising strategies, loss prevention, and operational management.

Market Knowledge: A successful candidate will have a deep understanding of the local market dynamics, customer preferences, seasonal trends, and competitive landscape.

Sales and Profitability: The Retail Operations Supervisor will assist in driving sales and profitability through effective merchandising, inventory oversight, cost management, and human resource administration.

Key Duties:

  • Promote the mission and values of Family Farm and Home.
  • Support the Store Manager in fostering a strong sales culture with a focus on exceptional customer service.
  • Maintain a motivated team by assisting in the recruitment, training, and performance evaluation of staff.
  • Ensure operational efficiency by scheduling and assigning tasks to employees, monitoring progress, and providing feedback.
  • Assist in achieving financial targets by contributing to budget preparation and analyzing performance metrics.
  • Build relationships with customers to understand their needs and enhance their shopping experience.
  • Manage inventory and company assets in accordance with established policies to prevent loss.
  • Ensure compliance with safety and legal regulations to maintain a secure shopping environment.
  • Collaborate with the Store Manager to adapt marketing strategies based on sales data and operational insights.
  • Perform additional duties as assigned by the Store Manager or company officials.

Qualifications: The ideal candidate will demonstrate strong leadership and problem-solving skills, with the ability to work independently. Excellent communication skills are essential for interacting with customers, vendors, and team members. A team-oriented mindset and a commitment to outstanding customer service are crucial.

Strong organizational skills and the ability to analyze data effectively are necessary for managing store operations. The candidate should be detail-oriented and capable of multitasking in a fast-paced environment. Physical requirements include the ability to stand for extended periods, lift up to 50 lbs, and perform various physical tasks.

At Family Farm and Home, we are dedicated to providing exceptional service and products that meet the lifestyle needs of our customers.