Retail Sales Representative

4 weeks ago


Gaylord, Michigan, United States Tommy Car Wash Systems Full time
Job Description

Job Title: Retail Sales Specialist

Job Summary: We are seeking a highly motivated and customer-focused Retail Sales Specialist to join our team at Tommy's Express Car Wash. As a Retail Sales Specialist, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.

Key Responsibilities:

  • Coach and mentor team members to improve sales and membership sign-ups
  • Coordinate and participate in local marketing campaigns
  • Assist guests with App and membership sign-ups
  • Host customer appreciation events
  • Promote social media following and customer reviews
  • Partner with local businesses to market Tommy's
  • Provide quick and friendly customer service to our guests within the car wash
  • Exceed overall guest expectations on experience
  • Create and retain new customer relations, including sales of monthly wash packages
  • Learn and operate all aspects of POS and LPR systems to operate car wash equipment
  • Help maintain wash equipment and perform routine care as needed
  • Oversee all property aesthetics
  • Maintain cleanliness of interior and exterior of car wash and grounds
  • Monitor the wash quality of the vehicle
  • Exemplify and uphold the WE OWN IT culture

Requirements:

  • Must be willing to work hard, build relationships, and love people
  • Set an example to all Team Members of working hard and doing your best
  • Try your best every day and come to work with a winning attitude

Work Environment: This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.

Physical Demands: While performing the duties of this job, the team member must be able to:

  • Able to work in a fast-paced environment
  • Able to move about inside the office to access file cabinets and office machinery, etc.
  • Able to effectively communicate, detect, converse with, discern, convey, express oneself, and exchange information
  • Able to move equipment weighing up to 30 pounds
  • Able to work and commute in all weather conditions
  • Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, and use hands to fingers

Travel: Travel may be required for sales and marketing opportunities.



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