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**Local Operations Manager**

2 months ago

Fort Wayne, Indiana, United States Frontier, Inc. Full time

About the Role:

We are seeking a highly skilled and experienced Local Operations Manager to join our team at Frontier, Inc. As a key member of our operations team, you will be responsible for leading a team of field technicians and overseeing the installation and maintenance of our fiber-optic network.

Key Responsibilities:

  • Lead a team of field technicians to ensure timely and efficient installation and maintenance of our fiber-optic network.
  • Manage a budget to ensure revenue goals and expense targets are met.
  • Provide feedback and training to team members to ensure they have the skills and knowledge needed to excel in their roles.
  • Partner with HR to ensure fair and consistent application of company policies and labor agreements.
  • Maintain a safe work environment by conducting regular safety meetings and training sessions.
  • Represent Frontier in the community through active engagement and involvement in local events.
  • Partner with marketing to stay informed about local market trends and competitor activity.
  • Respond to customer feedback and work to resolve any issues that may arise.

What We Offer:

  • Competitive salary range of $87,000 - $133,000.
  • 20 PTO days + 10 paid holidays per year.
  • Comprehensive benefits package including medical, dental, vision, and prescription drug coverage.
  • 401k match of 50% on 6% of eligible compensation.
  • Tuition assistance program to help you further your education.
  • Personal and work-life balance resources to support your well-being.
  • Employee resource groups to connect with colleagues who share similar interests.
  • Same-sex spouse and domestic partner benefits coverage.
  • 10 weeks of paid parental leave and a phased return to work program for new parents.
  • Up to $10,000 in adoption program assistance.
  • 3 weeks of paid caregiver leave.

Requirements:

  • Field technician work experience preferred.
  • 5+ years of supervisory experience in an operations environment or equivalent work/military experience.
  • 3+ years of OSP construction, installation, and repair experience.
  • Ability to communicate and collaborate with internal and external customers as well as labor unions.
  • Ability to lead a team while working under pressure with deadlines.
  • Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance, and testing of central offices, as well as HSI/DSL installation, FTTH, and data networking.
  • Must possess basic PC skills: Excel, Word, PowerPoint, and Outlook.
  • Must be available 24/7 to support off-shift technicians and emergency situations as needed.
  • Must be able to work in inclement weather.
  • High school diploma or GED required.
  • CCNA, PMP, or CWNP a plus.
  • Must possess a valid state driver's license with a clean driving record.