Retail Operations Manager

1 week ago


Fort Wayne, Indiana, United States Bass Pro Shops Full time
Job Summary

The Group Sales Manager plays a crucial role in supervising one or more Sales Departments within the store, ensuring seamless operations and exceptional customer service. This position requires a strong commitment to delivering world-class customer experiences and meeting or exceeding financial plans set by the Company.

Key Responsibilities
  • Supports a customer-centric approach, ensuring a pleasant and productive shopping experience for all customers.
  • Meets or exceeds financial plans, executing sales strategies as directed by the Company.
  • Opens and closes the store, maintaining a high level of customer service and ensuring a smooth transition of duties.
  • Obtains 'Manager on Duty' responsibilities, overseeing store operations and making informed decisions.
  • Maintains planograms as set by the Corporate Office, ensuring visual merchandising standards are met.
  • Staffs the Departments with 'service' oriented associates, participating in interviewing, training, and performance evaluations.
  • Resolves customer and associate issues, promoting a positive and productive work environment.
  • Carries out supervisory responsibilities, including interviewing, hiring, training, and evaluating performance.
  • Provides legendary customer experiences by assisting customers in making informed buying decisions.
Requirements
  • Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.
  • Ability to calculate figures and amounts, define problems, and interpret financial information.
  • Proficiency with PC-based word processing, spreadsheets, and electronic point of sale and inventory management systems.
  • Demonstrated strong interpersonal skills, with the ability to establish and maintain effective working relationships.
Benefits
  • Medical, dental, and vision insurance.
  • Health Savings Account and Flexible Spending Account options.
  • 401k Retirement Savings plan.
  • Paid holidays, vacation, and sick time.
  • Bass Pro Cares Fund and other benefits.

Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion. Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.


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