Customer Service Representative II
1 month ago
We are seeking a highly skilled Customer Service Representative II to join our team at Overhead Door. As a key member of our customer-facing team, you will be responsible for managing medium to large accounts, providing exceptional customer service, and ensuring seamless order fulfillment.
Key Responsibilities- Account Management: Manage medium to large accounts, ensuring timely and accurate order fulfillment, and resolving any customer issues that may arise.
- Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Order Fulfillment: Process orders, manage inventory, and coordinate with internal teams to ensure timely delivery of products.
- Communication: Communicate effectively with customers, internal teams, and external partners to ensure seamless order fulfillment and customer satisfaction.
- Experience: 3-5 years of customer service experience, preferably in the door industry.
- Education: High School diploma or GED required.
- Skills: Highly proficient in Microsoft Office suite, action-oriented, communicates effectively, manages ambiguity, and possesses resourcefulness.
- Customer Focus: Demonstrates a customer-centric approach, prioritizing customer needs and satisfaction.
- Drive Results: Drives results-oriented behavior, focusing on achieving customer satisfaction and business objectives.
- Collaborates: Collaborates effectively with internal teams and external partners to achieve business objectives.
- Instills Trust: Builds trust with customers, internal teams, and external partners through transparent communication and follow-through.
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Customer Service Representative II
4 days ago
Tempe, Arizona, United States Overhead Door Full timeKey Responsibilities:As a Customer Service Representative II at Overhead Door, you will be responsible for managing medium to large accounts, providing solutions to customer requests, and performing order entry at both sales invoicing and request for products levels. You will also be responsible for notifying customers of potential backorders, credit issues,...
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Customer Service Representative II
4 weeks ago
Tempe, Arizona, United States Overhead Door Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative II to join our team at Overhead Door. As a key member of our customer-facing team, you will be responsible for managing medium to large accounts, providing exceptional customer service, and ensuring seamless order fulfillment.Key ResponsibilitiesAccount Management: Manage medium to...
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Customer Service Representative II
2 weeks ago
Tempe, Arizona, United States Overhead Door Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative II to join our team at Overhead Door. As a key member of our customer-facing team, you will be responsible for managing medium to large accounts, providing exceptional customer service, and ensuring seamless order fulfillment.Key ResponsibilitiesAccount Management: Manage medium to...
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Customer Service Representative II
1 week ago
Tempe, Arizona, United States Overhead Door Full timeJob SummaryAs a Customer Service Representative II at Overhead Door, you will be responsible for managing medium to large accounts, providing solutions to customer requests, and performing order entry at both sales invoicing level and request for products from supply plants. You will also be required to notify customers of potential backorders, credit...
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