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Customer Service Representative II

2 months ago

Tempe, Arizona, United States Overhead Door Full time
Job Summary

We are seeking a highly skilled Customer Service Representative II to join our team at Overhead Door. As a key member of our customer-facing team, you will be responsible for managing medium to large accounts, providing exceptional customer service, and ensuring seamless order fulfillment.

Key Responsibilities
  • Account Management: Manage medium to large accounts, ensuring timely and accurate order fulfillment, and resolving any customer issues that may arise.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Order Fulfillment: Process orders, manage inventory, and coordinate with internal teams to ensure timely delivery of products.
  • Communication: Communicate effectively with customers, internal teams, and external partners to ensure seamless order fulfillment and customer satisfaction.
Requirements
  • Experience: 3-5 years of customer service experience, preferably in the door industry.
  • Education: High School diploma or GED required.
  • Skills: Highly proficient in Microsoft Office suite, action-oriented, communicates effectively, manages ambiguity, and possesses resourcefulness.
Core Competencies
  • Customer Focus: Demonstrates a customer-centric approach, prioritizing customer needs and satisfaction.
  • Drive Results: Drives results-oriented behavior, focusing on achieving customer satisfaction and business objectives.
  • Collaborates: Collaborates effectively with internal teams and external partners to achieve business objectives.
  • Instills Trust: Builds trust with customers, internal teams, and external partners through transparent communication and follow-through.