Senior Service Operations Manager

6 days ago


Englewood, New Jersey, United States Kitchen Dynamics Corp Full time

We are seeking a Senior Service Operations Manager to oversee the daily operations of our service and dispatching team. As a key member of our team, you will report directly to the Owner and contribute to the overall success of Kitchen Dynamics Corp by emphasizing customer service.

">Job Description:

The ideal candidate will have a minimum of 3 years' experience working in a similar service industry, such as Plumbing or HVAC. They should possess excellent communication and problem-solving skills, as well as be detail-oriented and organized.

Schedule service calls, report daily updates to the Owner, and implement procedures to advance the service department. Oversee a crew of field service technicians, communicate with them throughout the day, and ensure proper follow-up for ongoing jobs.

A successful candidate will be proficient in Microsoft Word, Excel, and other Microsoft products, and have computer knowledge.

Responsibilities:
  • Scheduling of daily service calls
  • Reporting directly to owner with daily updates
  • Setting up new customer accounts into our field management software
  • Implementing field & office procedures to advance service department
  • Overseeing a crew of field service technicians
  • Communicating, assisting and following-up with field technicians throughout the day
  • Ensuring proper follow-up for on-going jobs (ordering parts, sending quotes, contacting customers)
  • Closing out service calls in a timely manner

Kitchen Dynamics Corp offers a competitive salary range of $65,000 - $80,000 per year, depending on experience. The position is based in Englewood, New Jersey, and requires an onsite presence.



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