Insurance Industry Operations Manager

4 days ago


Englewood, New Jersey, United States Lori Ramil - State Farm Agent Full time
Job Overview

Lori Ramil - State Farm Agent is seeking a highly skilled Customer Service Manager to join our team. As a key member of our operations team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Estimated Salary

$65,000 - $90,000 per year, depending on experience.

Responsibilities

The ideal candidate will have 5+ years of experience in customer service, with 2+ years in a managerial role. Key responsibilities include:

  • Overseeing the customer service team and daily operations.
  • Developing and implementing customer service policies and procedures.
  • Handling escalated customer complaints and issues.
  • Training and mentoring customer service representatives.
Qualifications

To be considered for this role, candidates must possess:

  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
  • A Property and Casualty License (must have or be able to obtain).
  • A Life and Health License (must have or be able to obtain).
About Us

Lori Ramil - State Farm Agent is an independent contractor agent, not affiliated with State Farm Insurance Companies. Our employees are not employees of State Farm but rather work directly with us to provide exceptional client services.



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