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VP of Customer Experience

2 months ago

Corona, California, United States Lennar Full time
Customer Experience Visionary

Lennar is seeking a seasoned professional to lead our customer experience initiatives and drive operational excellence. As a key member of our leadership team, you will be responsible for shaping and maintaining our reputation for exceptional customer service and product quality.

Key Responsibilities:
  • Lead the customer care team in daily activities and engagement with customers
  • Develop and implement a customer-centric culture throughout the organization
  • Define and track key customer experience metrics to measure performance and identify areas for improvement
  • Champion customer feedback and advocate for customer needs within the company
Quality Assurance Expertise:
  • Oversee the development and execution of quality assurance programs and processes
  • Establish quality standards and metrics for products and services
  • Collaborate with trade partners to identify and address quality issues and drive continuous improvement
Process Improvement:
  • Identify process inefficiencies and recommend improvements to enhance the customer experience and quality
  • Work closely with purchasing, product development, construction, and other departments to implement process enhancements
Requirements:
  • Bachelor's degree in a construction or business-related field
  • Seven or more years' experience in residential construction or project management, preferably with a national homebuilder
  • Computer literacy and proficiency in MS Office required, JD Edwards, Auto CAD, Buzzsaw, Build Pro/SupplyPro experience preferred
  • Knowledge of architectural design and process improvement desired
  • Proven experience in a senior leadership role focused on customer experience and quality management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Knowledge of industry best practices in customer experience and quality management
  • Demonstrated ability to lead and motivate cross-functional teams
Life at Lennar:

We offer a comprehensive array of benefits designed to enhance our Associates' well-being and professional growth. Our benefits include robust health insurance plans, a 401(k) Retirement Plan, Paid Parental Leave, and an Associate Assistance Plan. We also provide an Education Assistance Program and up to $30,000 in Adoption Assistance.

At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.