Current jobs related to VP of Customer Experience - Corona, California - Lennar


  • Corona, California, United States Lennar Homes Full time

    Customer Experience VisionaryLennar Homes is seeking a seasoned Customer Experience leader to shape and maintain our reputation for exceptional customer service and product quality. As a key member of our team, you will lead and manage initiatives related to customer satisfaction, experience, and product/service quality.Key Responsibilities:Develop and...


  • Corona, California, United States Lennar Homes Full time

    Customer Experience VisionaryLennar Homes is seeking a seasoned professional to lead our customer experience initiatives. As a key member of our leadership team, you will be responsible for shaping and maintaining our reputation for exceptional customer service and product quality.Key Responsibilities:Lead the customer care team in daily activities and...


  • Corona, California, United States Veolia Environnement SA Full time

    Job Title: VP Business DevelopmentWe are seeking a highly experienced and skilled VP Business Development to join our team at Veolia Environnement SA. As a key member of our leadership team, you will be responsible for driving business growth and development across our water and wastewater management services.Key Responsibilities:Develop and execute business...


  • Corona, California, United States Veolia Full time

    Job Title: VP Business DevelopmentJob Summary:We are seeking a highly experienced and skilled VP Business Development to join our team at Veolia North America. The successful candidate will be responsible for managing and executing the company's project development effort in the water, wastewater, and utility business.Key Responsibilities:Support the Sales...


  • Corona, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time

    Job Title: VP Managed Care Contracting and Payor StrategyLocation: CaliforniaDepartment: FinanceReports To: Chief Financial Officer (CFO)Company: KPC HealthJob Summary:The VP Managed Care Contracting and Payor Strategy will lead the development and execution of managed care contracting strategies and payor relationships for a multi-hospital system in...


  • Corona, California, United States Volcus Full time

    Job OverviewAs a key member of the Sales Department, the Executive Assistant to the VP of Sales will provide critical support to the team, ensuring seamless operations and driving business growth.The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to work effectively in a fast-paced...


  • Corona, California, United States The Management Trust Full time

    Customer Experience SpecialistThe Management Trust is a community association management company that prioritizes building and maintaining a community through integrity, trust, experience, and support. We are seeking a Customer Experience Specialist to support our accounts receivable, collections, and escrow efforts while adhering to regulatory compliance...


  • Corona, California, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving omnichannel processes.Key ResponsibilitiesLead and manage adherence to Standard Operating...


  • Corona, California, United States The Management Trust Full time

    Customer Experience SpecialistThe Management Trust is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and homeowners.Key Responsibilities:Handle a high volume of incoming calls and respond to voicemails in a timely...


  • Corona, California, United States The Management Trust Full time

    Job Title: Customer Experience SpecialistThe Management Trust is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their homeowners.Key Responsibilities:Handle a high volume of incoming calls and respond to...


  • Corona, California, United States The Management Trust Full time

    About The Management TrustThe Management Trust is a community association management company that prioritizes integrity, trust, experience, and support. We believe in anticipating our clients' needs, not merely reacting to them. Our company is driven by grand aspirations and is proud to be the only 100% employee-owned community management firm in the...


  • Corona, California, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving omnichannel processes.Key ResponsibilitiesLead and manage adherence to...


  • Corona, California, United States Staffmark Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Response Clerk to join our team at Staffmark. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process inbound and outbound calls from customers and authority agencies in a call...


  • Corona, California, United States Michaels Stores Full time

    Job SummaryMichaels Stores is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing shrink and safety programs, leading the omnichannel processes, and ensuring all front-end policies and procedures are followed.Key...


  • Corona, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time

    Job Title: VP Managed Care Contracting and Payor StrategyJob Summary:The VP Managed Care Contracting and Payor Strategy will be responsible for leading the development and execution of managed care contracting strategies and payor relationships for a multi-hospital system in California. This individual will work closely with senior leadership, finance,...


  • Corona, California, United States The Management Association, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at The Management Trust. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and support to our clients and their communities.Key ResponsibilitiesProvide timely and effective support to clients via phone,...


  • Corona, California, United States KPC Global MSO Full time

    Job Title: VP Managed Care Contracting and Payor StrategyLocation:California (specific location within the multi-hospital system)Department: FinanceReports To: Chief Financial Officer (CFO)Job Overview:The VP Managed Care Contracting and Payor Strategy will be responsible for leading the development and execution of managed care contracting strategies and...


  • Corona, California, United States Lennar Corporation Full time

    Customer Experience Leadership:As a key member of the Lennar Corporation team, the Senior Director of Customer Experience will lead the customer care team in daily activities and engagement with customers. This role requires developing and implementing a customer-centric culture throughout the organization, defining and tracking key customer experience...

  • Sales Associate

    1 week ago


    Corona, California, United States Express Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our Express team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks to ensure a positive shopping experience for our customers.Key...

  • Sales Associate

    4 days ago


    Corona, California, United States Express Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Associate to join our Express team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks to ensure a seamless shopping experience.Key Responsibilities:Maintain a clean...

VP of Customer Experience

2 months ago


Corona, California, United States Lennar Full time
Customer Experience Visionary

Lennar is seeking a seasoned professional to lead our customer experience initiatives and drive operational excellence. As a key member of our leadership team, you will be responsible for shaping and maintaining our reputation for exceptional customer service and product quality.

Key Responsibilities:
  • Lead the customer care team in daily activities and engagement with customers
  • Develop and implement a customer-centric culture throughout the organization
  • Define and track key customer experience metrics to measure performance and identify areas for improvement
  • Champion customer feedback and advocate for customer needs within the company
Quality Assurance Expertise:
  • Oversee the development and execution of quality assurance programs and processes
  • Establish quality standards and metrics for products and services
  • Collaborate with trade partners to identify and address quality issues and drive continuous improvement
Process Improvement:
  • Identify process inefficiencies and recommend improvements to enhance the customer experience and quality
  • Work closely with purchasing, product development, construction, and other departments to implement process enhancements
Requirements:
  • Bachelor's degree in a construction or business-related field
  • Seven or more years' experience in residential construction or project management, preferably with a national homebuilder
  • Computer literacy and proficiency in MS Office required, JD Edwards, Auto CAD, Buzzsaw, Build Pro/SupplyPro experience preferred
  • Knowledge of architectural design and process improvement desired
  • Proven experience in a senior leadership role focused on customer experience and quality management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Knowledge of industry best practices in customer experience and quality management
  • Demonstrated ability to lead and motivate cross-functional teams
Life at Lennar:

We offer a comprehensive array of benefits designed to enhance our Associates' well-being and professional growth. Our benefits include robust health insurance plans, a 401(k) Retirement Plan, Paid Parental Leave, and an Associate Assistance Plan. We also provide an Education Assistance Program and up to $30,000 in Adoption Assistance.

At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.