Customer Experience Representative
1 week ago
The Management Trust is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their homeowners.
Key Responsibilities:- Handle a high volume of incoming calls and respond to voicemails in a timely manner
- Maintain call quality and productivity measurements while ensuring a positive, problem-solving approach
- Research requested information using available resources to provide first-person resolution
- Log correspondence, including telephone and written communication, in our software platform
- Review homeowner accounts and process adjustments
- Research missing or misapplied payments
- Respond to action items and web inquiries
- Update address changes and related contact information in our database
- Assist homeowners with online account access, resetting passwords, online payments, and paperless billing
- Deliver an exceptional customer experience
- Provide various administrative support
- High School Diploma (or equivalent); Associate's Degree preferred
- Customer Service skills, generally with 1-2 years of experience
- Patient and empathetic attitude
- Solid knowledge of Microsoft Outlook, Excel, and Word
- Conflict resolution skills
- Ability to meet deadlines and address time-sensitive issues
- Excellent written and verbal communication
- Ability to provide high-level customer service with astute attention to detail and organization
- Must be a team player
- Willing to learn Company process and procedures, and learn/use proprietary software
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all internal and external customers at all times
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
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