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Client Support Specialist

2 months ago

SaintSaturninlèsAvignon, Provence-Alpes-Côte d'Azur, United States ELITE DISTRIBUTING INCORPORATED Full time
Client Support Specialist Job Overview

We are looking for a dedicated individual to become a part of our team as a Client Support Specialist. This role is essential in ensuring that our clients receive the highest level of service. The primary duties involve addressing client inquiries, resolving issues, and fostering client satisfaction. Successful candidates will possess excellent communication skills, a proactive mindset, and the ability to collaborate effectively within a team environment.

Key Responsibilities:
  • Timely response to client inquiries across multiple communication channels.
  • Identifying and resolving client concerns and complaints efficiently.
  • Managing orders, forms, and requests with precision.
  • Keeping detailed records of client interactions and feedback.
  • Working collaboratively with team members as necessary.
  • Offering suggestions to enhance client service procedures.
  • Ensuring client satisfaction through professional and courteous support.
Qualifications:
  • Proven experience in client support or service roles.
  • Exceptional phone handling and listening capabilities.
  • Strong verbal and written communication skills.
  • Able to multitask and prioritize tasks effectively.
  • High school diploma or equivalent; a college degree is advantageous.
  • Fluency in English is required.