Medical Scheduling Specialist

2 weeks ago


Virginia Beach, Virginia, United States Urology Of Va Full time
About the Role

We are seeking a detail-oriented Patient Care Coordinator to join our team at Urology of Virginia.

Responsibilities:

  1. To schedule appointments and respond to phone calls in a timely and efficient manner.
  2. To communicate effectively with the clinical care team to optimize patient care.
  3. To use required documentation to accurately record patient interactions.
  4. To register patients and distribute incoming faxes as needed.
  5. To complete incoming requests from referring providers and manage their requests and/or inquiries.
  6. To promptly and courteously answer and screen incoming calls and route them appropriately.
  7. To prioritize calls using a professional attitude to ensure high satisfaction from callers.
  8. To handle complaints and inquiries by obtaining and evaluating all relevant data.
  9. To coordinate changes, postponements and cancellations with other schedulers.
  10. To complete prescription refills as per practice protocol.
  11. To verify and/or confirm appointments for patients as needed.
  12. To indicate the services of an interpreter when deemed necessary.
  13. To stay up-to-date on practice participation with medical healthcare insurances.

Requirements:

  • Previous experience in a medical setting is essential.
  • Strong communication skills are required for interacting with various stakeholders.

Salary Estimate:

$55,000 - $65,000 per annum, depending on experience.



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