Quality Assurance Program Manager

3 days ago

Houston, Texas, United States ECI Software Solutions Full time
About ECI Software Solutions

ECI Software Solutions is a leading provider of industry-specific, cloud-based business management software and services to small and medium-sized businesses. Our solutions integrate into every aspect of a customer's business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

Our Mission

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. We deliver amazing software solutions and have an award-winning company culture that prioritizes employee well-being, innovation, and leadership.

Job Summary

We are seeking a Quality Assurance Program Manager to drive software and software development process improvement across the organization and transition teams and software products from manual to automated testing.

Responsibilities
  • Contribute to all quality process initiatives related to the Software Development Life Cycle (SDLC) and be familiar with Agile/Scrum development methodologies.
  • Lead the initiative to define the quality KPIs for the entire organization and support the divisions in defining specific quality metrics and thresholds.
  • Participate in conversations with personnel across the division to understand and resolve issues originating from QA initiatives.
  • Actively participate in quality improvement programs, foster strategic operations to reduce technical debt, and guide product teams to define appropriate metrics.
  • Lead SDLC and PDLC sessions pertaining to quality assessment and improvement and work with executive leadership at the division and corporate level.
  • Identify common QA activities across the organization and develop QA automation practices, guidelines, and frameworks that can be shared across the organization.
  • Actively support the implementation and maintenance of QA standards and audits across the organization and develop a Quality Management System for ECI Solutions.
  • Effectively manage vendor relationships.
Qualifications
  • At least 7 years of experience in software quality assurance.
  • A bachelor's degree in computer science, information systems, or a related field.
  • Proven track record for transitioning teams and software products from manual to automated testing.
  • Familiarity with QA Automation Frameworks with demonstrable knowledge.
  • Familiarity with Scenario Based Testing using Behavior Driven Development (BDD) and/or Test-Driven Development.
  • Good understanding of automated testing metrics and methodologies (code coverage, unit testing, integration testing, etc.).
  • Understands the applicability of frameworks like Cucumber, JEST, Mocha, etc.
  • Has prior experience managing and supporting Device and User Interface testing using frameworks like BrowserStack, AWS Device Farm, or others.
  • Has in-depth understanding of introducing automation for Regression Testing.
  • Has prior experience using tools like Selenium WebDriver for web-based application testing / TestComplete for UI Functional Testing.
  • Has prior experience using Postman / Insomnia for API testing.
  • Has a good understanding of using Jira for Agile Project Management and Git for source code management.
  • Has prior experience supporting an organization-wide Quality Management System, but also has awareness and empathy towards products and divisions needing to enhance their processes to support specific standards and certifications.
  • Good understanding of procedures for de-identifying test data, when obtained from real data.
  • Good understanding of QA Tools like Zephyr Scale for test management and execution. Good understanding of specialized testing tools like LoadNinja, SwaggerHub, etc.
  • Good understanding of observability tools and deriving best practices from the data obtained through these tools.
Preferred Qualifications
  • Certifications from leading Quality Assurance / Agile Process bodies (e.g., ASTQB, ISTQB, Certified SCRUM Master, SAFe Certifications).
  • Have a background in developing QA processes for ERP software or eCommerce solutions.
  • Have familiarity in transitioning QA practices for monolith into QA practices for microservices.

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