Quality Assurance Manager

8 hours ago


Houston, Texas, United States Eco-Life Employment Group Full time
Job Title: Quality Assurance Supervisor

Job Summary: We are seeking a highly skilled Quality Assurance Supervisor to join our team at Eco-Life Employment Group. The successful candidate will be responsible for ensuring the quality of our customer service operations and providing guidance and support to our quality assurance team.

Key Responsibilities:

  • Coordinate call calibration sessions to ensure that the quality assurance team, supervisors, and managers can evaluate the call handling performance of agents in order to improve the customer service experience.
  • Manage disputes, including identifying the issue/error, determining the appropriate resolution in accordance with clients' policies and procedures, and preparing detailed synopses for all disputes and/or approvals in a timely manner.
  • Assemble, correlate, and analyze facts to ensure consistent training processes are up to date for individual Customer Service sections.
  • Collaborate with management in recommending the appropriate action to be taken in accordance with clients' progressive discipline policy to address ongoing performance and conduct issues.
  • Approve time off requests to ensure adequate staffing.
  • Provide support to management in accomplishing the execution of all Quality Assurance related duties.
  • Ensure the proper completion of daily, weekly, monthly calibration and reports for Quality Assurance.
  • Perform highly advanced and/or supervisory (senior level) training and development work, including overseeing and/or analyzing training needs, coordinating and conducting specialized training sessions using a variety of training methods.
  • Supervise the work of QA Monitoring Specialist through audits and calibrations.

Requirements:

  • High School diploma or G.E.D. equivalent required from accredited institution.
  • Minimum four years of experience in customer service and/or call-center environment.
  • Minimum three (3) years' previous relevant leadership or supervisory experience required.

Working Conditions:

This position requires a substantial amount of walking, some standing, sitting in an office environment, and light lifting such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.



  • Houston, Texas, United States Celltex Therapeutics Full time

    Job Title: Quality Assurance ManagerCelltex Therapeutics is seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will play a critical role in ensuring the quality and reliability of our mesenchymal stem cell products.Key Responsibilities:Develop and implement quality management systems to ensure compliance...


  • Houston, Texas, United States VMC Soft Technologies, Inc Full time

    Job Title: Quality Assurance ManagerJob Type: ContractLocation: RemoteAbout the Role:This is a remote contract role for a Quality Assurance Manager. The Quality Assurance Manager will be responsible for developing and implementing quality assurance policies and procedures, conducting tests and inspections, identifying production, process, or product issues,...


  • Houston, Texas, United States Tally Energy Services Full time

    Job Title: Quality Assurance ManagerAt Tally Energy Services, we are seeking a highly skilled Quality Assurance Manager to join our team. The successful candidate will be responsible for ensuring the highest standards of quality in our operations.Key Responsibilities:Manage the Quality Management System (QMS) company-wide, including training, processing, and...


  • Houston, Texas, United States Adecco Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Adecco. As a key member of our quality team, you will be responsible for maintaining and improving our quality assurance processes to ensure compliance with ISO 9001:2015 standards.Key ResponsibilitiesRecruit, Select, and Train Quality Assurance StaffCoach, Counsel, and...


  • Houston, Texas, United States SeAH Steel USA Full time

    Quality Assurance/Quality Control Leadership OpportunityAbout Us:SeAH Steel USA, LLC is seeking a qualified Quality Assurance/Quality Control professional to oversee all quality-related activities at our company.Job ResponsibilitiesLeadership and Management: Provide strategic direction and oversight to the Quality Assurance and Quality Control...


  • Houston, Texas, United States SeAH Steel USA Full time

    Quality Assurance/Quality Control Leadership OpportunityAbout Us:SeAH Steel USA, LLC is seeking a qualified Quality Assurance/Quality Control professional to oversee all quality-related activities at our company.Job ResponsibilitiesLeadership and Management: Provide strategic direction and oversight to the Quality Assurance and Quality Control...


  • Houston, Texas, United States Lennar Homes Full time

    Quality Assurance Manager at Lennar HomesLennar Homes is seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will play a critical role in ensuring the quality and safety of our homes, while also providing exceptional customer service.Key Responsibilities:Conduct thorough quality assurance inspections of...


  • Houston, Texas, United States Gulf Pacific Full time

    Job Title: Quality Assurance ManagerGulf Pacific is a leading force in the upstream rice ingredients sector, excelling in the processing and merchandising of both conventional and organic rice, high-quality spices, and dry edible bean products across the United States.We are seeking a highly skilled Quality Assurance Manager to oversee our quality control...


  • Houston, Texas, United States Allied Power Group Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Allied Power Group. As a key member of our organization, you will be responsible for developing and implementing quality policies and procedures that meet industry standards and regulatory requirements.Key ResponsibilitiesQuality Management System (QMS) DevelopmentEnsure...


  • Houston, Texas, United States SOFEC, Inc. Full time

    Job Title: Quality ManagerSOFEC, Inc. is a leading provider of Single-Point Mooring (SPM) systems and is committed to delivering high-quality products and services. We are seeking a highly skilled Quality Manager to join our team.Job Summary:The Quality Manager will be responsible for directing and coordinating the quality control and quality assurance...


  • Houston, Texas, United States Siri InfoSolutions Inc Full time

    Job DescriptionJob Title: Quality Assurance ManagerLocation: Houston, TexasDuration: Full TimeJob Summary:We are seeking a highly experienced Quality Assurance Manager to join our team at Siri InfoSolutions Inc. The successful candidate will be responsible for leading our quality processes and ensuring that our products meet the highest standards of...


  • Houston, Texas, United States AVIATION SERVICE PARTNERS INC Full time

    Job Title: Quality Assurance/EHS ManagerWe are seeking a highly skilled Quality Assurance/EHS Manager to join our team at Aviation Service Partners Inc. This is a unique opportunity to work in a dynamic environment where you will have the freedom to design new concepts and the resources to achieve them.About the Role:The Quality Assurance/EHS Manager will be...


  • Houston, Texas, United States Sanchez Energy Corp Full time

    Job Title: Quality Assurance ManagerSanchez Energy Corp is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our quality management team, you will be responsible for ensuring the highest standards of quality across all aspects of our business.Key Responsibilities:Develop and implement quality management systems to ensure...


  • Houston, Texas, United States Bechtel Corporation Full time

    Job Summary:Bechtel Corporation is seeking a Quality Manager to join our team. As a Quality Manager, you will be responsible for developing, maintaining, and verifying the implementation of quality activities on small scope projects or designated portions of larger projects. You will manage and coordinate project quality program/plan activities associated...


  • Houston, Texas, United States Proesis Bio Full time

    Job Title: Quality Assurance ManagerProesis Bio is a pioneering human source plasma collection platform dedicated to revolutionizing the plasma donation experience for all stakeholders.We partner with communities and donors to supply the industry with high-quality plasma necessary for treating people with rare and chronic conditions worldwide.We strive to...


  • Houston, Texas, United States DSJ Global Full time

    Quality Engineering ManagerWe are seeking a dedicated and experienced Quality Engineering Manager to join our dynamic team and drive the quality assurance processes to new heights.Key Responsibilities:Lead, mentor, and develop a team of quality engineers and technicians.Foster a collaborative and proactive team environment focused on achieving quality...


  • Houston, Texas, United States Austin Allen Company Full time

    Assistant Quality Assurance ManagerWe are seeking a highly skilled Assistant Quality Assurance Manager to join our team at Austin Allen Company. As a key member of our quality assurance team, you will play a critical role in ensuring the highest standards of food safety and quality in our manufacturing processes.Key Responsibilities:Partner with the Quality...


  • Houston, Texas, United States KBR Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at KBR. As a Quality Assurance Manager, you will be responsible for leading and managing the quality management program, improving the customer journey, and developing and employing quality oversight techniques, quality training, statistical methods, assessments, and other...


  • Houston, Texas, United States KBR Full time

    Job Title: Quality Assurance ManagerJob Summary:KBR is seeking a Quality Assurance Manager to lead the quality management program and improve the customer journey by developing and employing quality oversight techniques, quality training, statistical methods, assessments, and other quality tools. The successful candidate will have a strong background in...


  • Houston, Texas, United States TE Connectivity Full time

    Job Title: Quality ManagerAt TE Connectivity, we are seeking a highly skilled Quality Manager to join our team. As a Quality Manager, you will be responsible for ensuring the factory has the necessary and effective processes to control the flow of orders from inception to delivery.Key Responsibilities:Lead quality and plant team to achieve plant quality...